Responsibility Summary:
FINANCIAL
- Initiate and
manage relationships of digital channels business partners/agents, and
actively support relationships with third parties to drive market
foot-print, customer accessibility and wide availability of the Bank’s
digital channels and products.
- Track and
analyze the performance of digital channels in line with the business
objectives and implement any corrective actions.
CUSTOMER
- Customer
retention through offering solutions that create customer stickiness with
the Bank.
- Support the
branch teams to achieve digital product targets, formulate plans to engage
and acquire new consumers of digital channels/products.
OPERATIONAL EFFICIENCY
- Contribute to
the establishment of new business practices, procedures and guidelines for
assigned digital products
- Participate in
Product documentation and specifications, Product release notes and
internal Product communications.
Skills/Experience
Required
- Growth of
Non-Funded income (Cumulative Revenue on Card and mobile Business)
•Digital Acquisitions-New Customers Onboarded on Digital Channels
- Digital
Penetration (Equipment Rate – Percentage of total registered clients to
Total eligible Base (Registered Customers/Total Eligible Base)
- Digital Usage –
Percentage of active customers to enrolled vs Eligible base
Academic
& Professional Qualifications
- At least 4
years of relevant experience, including 2 years of product management/
product development experience, data analytics, and/or user facing
applications.
- Bachelor’s
Degree in Business related course.
- Proficiency in
excel and data analytics
How to
Apply
Kindly
send your CV to recruitment@boakenya.com
before Friday 1/08/25.
