Purpose:
Reporting to the Head, Corporate Business, the role holder will
be responsible for providing leadership in the CIC Life Retirement Benefits
Department through effective facilitation, coordination and management of the
Retirement Benefits functions, ensuring effective management of the customer
relations with a focus on quality service delivery, attainment of set
performance targets of the Scheme as per regulator and stakeholders’
requirements and generating revenue through the sale of Retirement Benefit products.
Responsibilities
Operational Excellence
- Provide
excellent customer service to scheme members, trustees, service providers
and business partners by responding to enquiries & requests relating
to schemes provisions & benefits payments;
- Organize
and attend quarterly trustee meetings, AGM’s and member education days;
- Monitor
fund reconciliations preparation of schemes financial statements and
monitoring the performance of guaranteed fund;
- Support
the department in business acquisition by going for new business
presentation when called for by our sales team and doing product training
to the sales team on a regular basis to ensure they meet their set target;
- Supports
Head – Retirement Benefits in developing Pension and Annuity business
proposals, quotations, policy documents & Service Level Agreement/
Administrator’s agreement & brochures, Drafting of Trustee Deed &
Rules;
- Oversee
the issuance of members’ annual statements after interest declaration;
- Monitor
trends in the industry and communicate to all stakeholders;
- Review
and submit reports and returns to management and regulators;
- Draft
and develop policies and procedures of Pensions and Annuities for review
by Head – Corporate Business to ensure that they are compliant;
- Provide
input on pensions and annuity product development and ICT systems;
- Approve
payments of service providers & intermediaries;
Business Development
- Targets:
Effectively manage Retirement Benefit Sales team to increase the number of
distribution partners, attain products revenue targets, collect premium,
promote cross-marketing activities, and ensure profitability
- Leadership:
Strengthen the leadership at Retirement Benefit Sales team through
recruitment and retention of high caliber Retirement Benefits Advisors.
Drive the performance of the Retirement Benefits Sales team by keeping
abreast of market competition, industry practices and best practices to
constantly improve on overall business performance and to ensure the
department remains profitable;
- Stakeholder
Management: Build and maintain strong relationships with key
decision-makers and stakeholders within the Retirement Benefits Sector.
- Performance
Management: Lead the RB sales team and ensure alignment to the business
goals and objectives through undertaking periodic reporting of sales
performance and monitoring of the P&L. Ensure performance appraisals
are undertaken in a timely manner;
- Strategic
Planning: Develop and implement sales strategic plans and occasionally
review them in line with the overall business plan to ensure achievement
of the sales revenue budget
- Market
Share growth: Proactively seek out new markets and creatively penetrate
them through offering unique product and value propositions. Defend the
market share through constant engagement with the market to understand
gaps and competitor activities that can be leveraged on and for
competitive position of the brand respectively;
Generic Duties:
- Conduct
performance appraisal of direct reports
Qualifications
Academic and Professional Requirements
- Bachelor’s
Degree in Business, Insurance, Actuarial, Statistics/Mathematics.
Professional Qualification
- TDPK
- Professional
certification AIIK or FSRI or ACII
Experience Required:
- 7
years
Skills & Knowledge
Required:
- Excellent
communication, Interpersonal and presentation skills
- Technical
competence in insurance and pension administration
- Proficient
in MS Excel with excellent analytical skills
How to Apply
