The purpose of this position is to manage the end-to-end claims process, from notification to claim release, while ensuring accuracy, compliance, and exceptional customer service.
Key responsibilities
- Register
new claims and ensure all required documentation is collected for
processing.
- Assign
assessors to conduct claim assessments and document their findings.
- Prepare
file notes for approval, ensuring all claims are thoroughly vetted before
further processing.
- Issue
repair authority to approved garages, ensuring compliance with company
policies.
- Solicit
and evaluate bids from fitters for windscreen repairs, ensuring
cost-effectiveness and quality service.
- Handle
walk-in client complaints, providing timely resolutions and customer
support.
- Analyze
claims to determine validity, risk exposure, and appropriate action.
- Liaise
with underwriting and finance teams to investigate and resolve any claim
discrepancies.
- Process
payments for clients and garages, ensuring accuracy and adherence to
internal controls.
- Conduct
monthly reserving and quarterly reserve reviews to ensure accurate
financial forecasting.
- Identify
recovery matters to be escalated to the Recovery Officer for further
action
- Follow
up on the receipting of excess contribution or any other amounts payable
to the company with the finance department.
- Respond
to claim inquiries from clients, agents, and other stakeholders.
- Appoint
service providers, negotiate service costs, and oversee the processing of
their invoices.
- Prepare
initial demand letters for third-party claims and ensure follow-up actions
are taken.
- Address
and resolve customer complaints related to claims processing in a timely
manner, ensuring excellent customer service provision.
- Oversee
the end-to-end processing of both motor and non-motor claims, ensuring
compliance with policies and industry regulations.
- Any
other responsibilities assigned to the jobholder by the supervisor from
time to time.
Educational
Requirements
- Bachelor’s
Degree in insurance or related field
- A
Diploma in Insurance is an added advantage
Related Job Experience/QualificationTwo (2) years of experience
in insurance industry.
How to Apply
Deadline 7th July 2025 at 5:00 p.m.