Job Summary / Purpose:
To build and develop a high-performing team through embedding
performance development and coaching. Ensure that the team member
receives coaching and feedback in order to develop and achieve their maximum
potential, meet and exceed sales targets.
Responsibilities
Supervision Of Lead Generators Time Split 40%
- Act
as enabler to the Lead Generators under supervision by providing them with
the tools and information to optimize sales
- Through
delegation to the Lead Generators, achieve set annual sales targets.
Monitor the performance of the Lead Generators on a daily, weekly,
quarterly and annual basis and provide coaching and feedback on how to
improve performance
- Agree
individual targets with the team members for products, assets, liabilities
and campaigns.
- Manage
daily attendance levels within the team in compliance with the relevant HR
policies, including the management and approval of leave within the team.
- On
a daily basis, monitor the movement of the Lead Generators to ensure that
planned meetings or activities are being carried out in the field
- Motivate
staff and ensure they are recognized through the Absa Bank PLC recognition
schemes
- Identify
training needs of the team and arrange for these needs to be met through
on-the-job coaching and formal training
- Communicate
a summary of the training needs to the Regional Sales Managers at least
annually. Ensure that the planned learning interventions take place
particularly for compulsory training
- Sit
for Lead Generator interviews based on shortlist provided by Regional
Sales Managers, HR and Resource Coordinator.
- Induct
new Lead Generators and ensure that they participate in formal induction
as well as the compulsory compliance training courses
- Sit
for disciplinary hearings for misconduct or incapacity charges together
with HR
- Ensure
that Lead Generators understand the compensation plans in place
Supervision of Sales Activities
- Supervise
product promotion campaign aspects by distributing material to Lead
Generators. Cascade key messages, including training for products to
staff members, including training on new application forms
- Monitor
sales performance on a daily, weekly and monthly basis and provide results
to the Regional Sales Managers
Business Expansion
- Work
with Regional Sales Managers to unlock sales in companies through sales
activations and financial trainings
- Work
with the sales teams and Regional Sales Managers to bring leads on new
company sign ups
Operations, Compliance and Control
Ensure that all
activities and duties are carried out in full compliance with regulatory
requirements, Enterprise-Wide Risk Management Framework and internal Absa
Policies and Policy Standards. Understand and manage risks and risk events
(incidents) relevant to the role.”
- Ensure
accuracy of each new account application, loan document, Barclaycard
application and all other customer documents. Lead Generators are held
personally accountable for accuracy and quality of these and supporting
documents that they complete and submit.
- Achieve
operational rigour excellence in all aspects of procedures and processes
personally undertaken to ensure green audit.
- Comply
with general Absa operational risk & rigour requirements e.g. Health
& Safety standards and security of premises, KYC and anti-money
laundering regulations.
- Effective
leave management of LGs in the team to manage branch costs
- Effective
management of reporting of LGs and prompt notification of any unexplained
absences
- Effective
exit management
- Effective
management of performance records and use of LG Management tools to
monitor performance and sales activities
CONTRIBUTE TO THE
DEVELOPMENT OF THE
TEAM
TIME SPLIT 5%
- Share
knowledge and experience with other Sales Managers in the team.
- Provider
cover for other Sales Managers in case of excessive workload or absence.
- Share
knowledge and experience and best practice with team members, Lead
Generators and the broader business
Deputize for the Regional Sales Manager when required.
Personal Development
- Agree
annual performance objectives with the Regional Sales Manager, including
specific sales targets.
- Pursue
continued improvement in personal development by participating in
development programs and training.
Requirements
Preferred Qualification
Education and
experience required
- First
degree or diploma or relevant experience in a front-line banking
sales/marketing/service environment
- Competitor
product sales experience
Preferred Experience
- Knowledge
of the Bank’s products, services and policies including standard tariffs.
- A
good understanding of overall Retail goals & objectives, including the
outlet’s objectives growth of sales, cost control and income contribution.
- A
thorough understanding of the sales process and the use of LG Management
Tools
- A
working knowledge of the procedure manuals
- A
good working knowledge and understanding of relevant of legislation e.g
KYC , Anti-Money laundering, banking code, service standards, health &
safety standards etc.
- A
thorough knowledge of the bank’s internal departments, systems &
procedures as well as risk & rigour requirements.
- Preferred
- A
sound working knowledge of competitor products and services
Knowledge and Skills
- Excellent
planning & organization skills
- Very
strong communication & questioning skills
- Good
numeric & analytical skills
- Networking
- Good
selling/influencing skills
- Presentation
skills
- Listening
skills
Education
Further Education and Training Certificate (FETC): Business,
Commerce and Management Studies (Required)
How to Apply
