Purpose
Reporting to the ICT Manager – General Business, the role holder
will be responsible for supporting the business on first line support related
tasks. He/She will be the point of contact between ICT and the CIC General
Business (GB) staff as the first line of support on critical business systems
related issues. These include tasks such as setting up new users, installing
application software, deployment of application Change Request Patches,
Gathering Technical requirements, carrying out technical UATs, doing RCA on
reported issues as well as issuing recommendations and following up with the
vendors on such issues to closure.
Responsibilities
- Provide
support for General Business Systems i.e. core system, portals and mobile
apps in line with ICT service delivery agreement.
- Onboarding
and offboarding of users in systems in line with the ICT policy.
- Conduct
system user trainings and knowledge transfer in collaboration with the
business.
- Analyze
system issues/gaps and offer solutions to resolve or escalate to the
vendor for resolution.
- Analyze
business requirements and advise on technical feasibility for
implementation.
- Conduct
minimal software development tasks i.e. developing reports, maintain
existing systems integrations, core system codes.
- Collaboratively
work with system vendors to implement systems change requests in line with
the business requirements.
- Ensure
quality of system patches by validating vendor deliverables in line with
change management processes.
- Review
and document system controls, incidents, and recommend corrective actions.
- Conduct
disaster recovery procedures in line with risk and compliance guidelines.
- Review
and verify systems back-ups on a daily basis, and conduct back up restore
tests in UAT on a quarterly basis in collaboration with the database
administrator.
- Continuously
conduct and report internal vulnerability assessments of systems to
address identified vulnerabilities in liaison with information security
and risk subsections.
Requirements
Academic and Professional Requirements
- Bachelor’s
degree in an ICT-related field from a reputable university.
Professional
Qualifications
- CCNA,
ITIL, CompTIA, SQL, Oracle Database Systems
Experience Required:
- Minimum
of three (3) years
How to
Apply
