Responsibilities
- Responsible for the reception and processing of clients
attending the UN Events and Wellness Centre (UNEWC). Register all clients
entering and signing for membership at the UN Events and Wellness Centre
(UNEWC). Attend to membership queries, respond, and screen telephone
inquiries.
- Assisting and providing guidance to applicants in the
processing of membership applications. Act as the focal point for
all general information on the UN Events and Wellness Centre
(UNEWC).
- Conduct payment transactions, operate the cashiering system to
ensure that all bills are properly tabulated and signed before clients
leave the UN Events and Wellness Centre (UNEWC).
- Receive and record all transactions for squash courts, tennis,
football, and massage from clients and ensure the accuracy of the
reservation system. Sign in/out of members and issuing of locker keys.
Maintain accurate filling system.
- Participate in gym drives and outreach promotions, maintain
close contact with the members and guests of the UN Events and Wellness
Centre (UNEWC) and recording feedback on operations for management review.
Co-ordinate with other departments to ensure smooth operation,
cleanliness, and maintenance of the Fitness Centre and UNRC facilities.
- Follow all fitness center and UN Events and Wellness Centre
(UNEWC) policies and procedures. Providing support to the UN Events and
Wellness Centre (UNEWC) ‘s operations team in assisting in raising of
shopping carts, low value purchase orders and service entry sheets in the
ERP system. Ensure continuity of information during shift handover.
- Assists with the collection and analysis of data as well as
preparation of data presentations and reports for information sharing,
responding to queries, knowledge management, planning and decision making.
Assists with visualizations and updating information material such as web
pages or brochures.
- Perform other related duties as required.
Competencies
- PROFESSIONALISM:
Knowledge of general office and administrative support including
administrative policies, processes and procedures. The ability to perform
analysis, modeling and interpretation of data in support of
decision-making. Shows pride in work and achievements. Demonstrates
professional competence and mastery of subject matter. Is conscientious
and efficient in meeting commitments, observing deadlines and achieving
results. Is motivated by professional rather than personal concerns. Shows
persistence when faced with difficult problems or challenges and remains
calm in stressful situations. Commitment to implementing the goal of
gender equality by ensuring the equal participation and full involvement
of women and men in all aspects of work.
- PLANNING AND ORGANIZING: Develops
clear goals that are consistent with agreed strategies. Identifies
priority activities and assignments. Adjusts priorities as required.
Allocates appropriate amount of time and resources for completing work.
Foresees risks and allows for contingencies when planning. Monitors and
adjusts plans and actions as necessary and uses time efficiently.
- CLIENT ORIENTATION:
Considers all those to whom services are provided to be “clients” and
seeks to see things from clients’ point of view. Establishes and maintains
productive partnerships with clients by gaining their trust and respect.
Identifies clients’ needs and matches them to appropriate solutions.
Monitors ongoing developments inside and outside the clients’ environment
to keep informed and anticipate problems. Keeps clients informed of
progress or setbacks in projects. Meets timeline for delivery of products
or services to clients.
Education
- Completion of a high school diploma or equivalent is required.
- Supplementary training in front office operations or in client
service is desirable.
Work Experience
- A minimum of three (3) years progressively working experience
in customer service in the hospitality industry and front desk operations
is required.
- The minimum years of relevant experience is reduced to one (1)
year for candidates who possess a first-level university degree.
- Experience in customer support using Enterprise Resource
Planning (ERP) systems is required.
- Experience working with vendors and clients in cooperate,
local Non-Governmental Organizations (NGOs) or International organizations
is desirable.
- One (1) year or more of experience in data analytics or
related area is desirable.
How To Apply
 Job in Kenya - UN){kind=link}