Job Purpose Statement
Responsible for coordinating with company management
to identify business policies, procedures and potential risks, implementing
policies and procedures to uphold laws and regulations and monitoring the
company’s adherence to those policies and procedures. These include: –
- Define, implement and manage the operational business process
management framework across various functions. Monitor business operations
to ensure that the organization adheres to regulatory requirements and
internal policies including compliance with policies, processes,
procedures and controls.
- Manage and review procedures and processes in line with
customer expectations, Optiven standards and benchmarks aimed at enhancing
customer experience and enhancing operational efficiency and
effectiveness.
- Implement and manage the operational risk management
framework. To assess and manage Optiven’s Enterprise risk, determining
potential compliance issues and developing strategies to mitigate them.
- Manage projects that involve the review, management and
automation of business processes.
Key Responsibilities
- Business process Definition: Develop, implement and maintain
customer centric business processes and ensure that they are
operationalized in all relevant departments and systems.
- Defining a Business Process Review Framework – develop a
business process review framework to guide the development of processes to
ensure clarity on the “what” and the “how” of improving the existing
business processes.
- Business Process Re-engineering: Continuously review business
processes in line with changing customer expectations and systems
- Compliance: Conduct audits and risk assessments to identify
and alleviate compliance-associated risks. Take action in dealing with
noncompliance situations, creating realistic plans to overcome them
- Service Level Management (SLA): Drive the definition,
measurement and implementation of SLAs, their review and adherence.
- Risk Management: Monitor the level of performance against
operational risk management Key Risk Indicators (KRIs) as measured by
standards set by group risk
- Project management: manage projects that involve the review,
management and automation of business processes.
- People Management – Communicate with employees and make sure
everyone is aware of what they need to do to comply. Manage the staff
within the department as per HR standards and guidance.
- Reporting: Consistently report to management the
organization’s compliance with laws, regulations and internal policies
& procedures.
Key Accountabilities
- Ownership of business processes
- Ownership of the Organizational Risk Register including
Business Continuity management
- Continuous review of processes in line with customer
expectations
- Measurement of SLA adherence and review
Main Activities
Business Process Documentation
- Identification of the Business processes and procedures to be
documented
- In conjunction with the Business owners, definition of draft
processes and procedures
- Alignment of processes and procedures to ensure good flow
- Sign off of the processes and procedures
- Training: Design ongoing training programs for employees of
the business.
Business Process Review framework
- Definition of the business process review framework
- Continuous review of business processes
- Training
- Liaise with departmental heads to ensure that all business
operations are in line with business policies.
Business process Re-engineering
- Identification of processes that require, documentation,
review and re-engineering
- Managing the process of redefinition using the review
framework
- Implement Changes
- Monitor and Evaluate
Service Level management
- Define and agree on Service levels for all stages of the
processes
- Review and report on SLA adherence
- Recommend improvements in the Service Level Areas (SLAs) and
their measurements
- Embed the agreed Service Level Areas (SLA’s) in organization
systems.
Risk Management
- Define the Organization’s Risk Management plan, register &
Business Continuity plan
- Proactively Manage the Organizations Risk management framework
- Define the Risk Management Key Risk Areas (KRIs)
- Drive Adherence to the same across the organization
- Design control systems to address cases of violation of
internal business policies.
Project Management of Business Processes
- Project Definition, planning, execution, closure, monitoring
and control.
People Management
Performance management.
Competency Requirements
- Excellent written and verbal communication skills (articulate)
coupled with good listening, and critical reasoning skills.
- Analytical with strong attention to detail
- Strong planning and organizing skills to effectively manage
assigned projects as well as team.
- Excellent knowledge of operational and financial systems.
- Interpersonal skills to effectively communicate with and
manage customer expectations (internal and external), and other
stakeholders who impact performance.
- Proactive, confident, energetic and able to work under
pressure with a positive attitude and use good organization skills.
- Quality orientation to effectively define and review
activities/tasks in a manner that consistently produces processes and
procedures that support high quality of service.
- Commercial Awareness to Understand and apply commercial and
financial principles to business thinking.
- Project management skills.
- Good decision-making skills
- Honest, diligent and trustworthy
Qualifications and Requirements
- Bachelor’s degree in business management, legal studies,
business administration, project management or a similar field of study.
- A professional qualification in finance, operations, real
estate or any other field is an added advantage.
- Min 3 years of experience in in operations, compliance or
finance preferable in FMCG, Manufacturing or financial services
industries.
- Proficiency in word processing, spreadsheet and presentation
software
- Knowledge / Certification in ISO 9000:2008 will be an added
advantage
- Practical experience in the use of CRM and BPR management
systems will be an added advantage
Project Management certification is an added
advantage.
How To Apply
If you believe you have a high-performance culture,
positive mental attitude and are self-driven, then apply through recruitment@optiven.co.ke having SENIOR
RISK & COMPLIANCE OFFICER as the subject matter of the email.
NB:
- The last day of receiving applications is 9th August
2024.
- We do not charge for job applications and interviews.
- Shortlisting will be done on rolling basis.
- Gross salary remains as per the given budget.
- Due to the huge number of applications we get, only
shortlisted candidates will be contacted.
- Canvassing will lead to automatic disqualification.
- Applicants give the company express consent to conduct
background checks for employment suitability.
Optiven Group is an equal opportunity employer.
