Job Summary
As the Senior Key Account Manager, you will be
responsible for assisting the Head of Key Accounts in managing Key Accounts.
You’ll strengthen existing client relationships and provide excellent Account
Management to Key Accounts. You will also work closely with the client
onboarding and other internal stakeholders to ensure clients get onboarded and
integrated in a timely manner. You will also ensure that Key clients get World
Class service after the deal is won.
You’ll use data to improve client retention, upsell,
cross sell and the overall customer experience. You’re at the centre of AZA’s
key customer’s growth.
This is an exciting opportunity to help take Africa’s
leading digital FX company to the next level. You are the point of contact for
existing customers that are looking to upsell, cross sell and grow in volumes.
We’re looking for an empathetic individual, with the relevant experience, to
build the vision for excellent standards in client relationship management, and
to uphold the customer-centric culture at AZA.
Requirements
- Minimum of 5 years’ experience in a customer facing role with
a strong idea of what best-in Account Management involves
- Exceptional communicator (written and oral) with strong
interpersonal skills
- Advanced MS Office, Google Suite Tools and CRM skills along
with the willingness and ability to become familiar with company-specific
tools/software
- Ability to build, foster and maintain positive professional
relationships
- Devotion to high-quality customer service with an outgoing,
positive attitude
- Strong organizational skills ensuring you’re on top of every
follow up and nothing falls through the cracks
- You’re highly analytical and able to translate customer
feedback into data, and customer ideas into product recommendations
- Problem-solving and conflict resolution capabilities
- You’re persevering and willing to roll up your sleeves to do
whatever needs to be done
- Ability to wear many hats and the poise to navigate the
fast-paced ambiguity of our growing company
- Passionate about our mission to develop innovative digital
payment and treasury management solutions to help businesses scale in
frontier markets
- Bachelor’s Degree
Responsibilities
- Work closely with the onboarding team to ensure key clients
are onboarded in timely manner
- Work closely with the Onboarding, Product and Engineering
teams to ensure clients get integrated in a timely manner
- Develop Strong relationship with Key Accounts to enable upsell
and cross sell opportunities
- Assist the trading team in ensuring key client retention,
upsell, cross sell and growth of existing key customers
- Make data driven decisions on client retention, upsell, cross
sell and resource allocation
- Collaborate with other internal stakeholders: Compliance,
Finance, Treasury and Infrastructure to optimize and align on the revenue
growth strategy
- Be the point of Contact for clients when the head of Key
Accounts and Head of Global Partnerships is out of office/ if required to
do so..
Activities
- Keep Salesforce tool up to date with all the relevant client
information
- Maintain excellent client retention, upsell and cross sell
processes by clearly updating Salesforce to identify correct statuses for
the deals
- Follow up with internal stakeholders on delayed payments and
ensuring the clients is fully updated on progress
- Present data and recommendations to internal stakeholders to
aid in impactful business decisions and adapting tactics that drive growth
within the existing key client segments
- Escalate relevant issues/outages to the appropriate internal
teams (such as bank delays to the Partnerships team)
How To Apply
