Job Summary
To provide specialist advice and support in
relationship management, enabling the provision of sound claims assessment
expertise. Selecting this role has a compensation & benefit impact in
Global Alliance Mozambique. Contact Reward for details.
Job Purpose:
- To manage and sustain a relationship with Business Banking
customers, building long-term relationships founded on efficient and
reliable support for their business. This is achieved particularly through
quick risk decisions and managing consistency and quality of operational
service.
- The primary objective is to maximise sustainable risk-adjusted
/ EP portfolio contribution.
- The jobholder will additionally be responsible for business
development both with new customers and with his/her existing portfolio.
Key Accountabilities
Accountability: Sales and Service- 70%
- Conduct annual review of customers’ borrowing facilities (and
interim review if customer circumstances [risk profile] dictate).
- Consult customer owners/managers on financial/credit issues
and general business practice/ideas.
- Determine the key messages, e.g., agreed service standards,
negotiated pricing, relationship team contact points (including
introductions to new personnel) and new product changes. Calculating the
most appropriate means of communicating them to customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting
customers’ needs and be able to sell these, at short notice, both
reactively and proactively.
- Plan and co-ordinate any marketing approaches for new business
and actively develop existing relationships. Co-ordinate approaches to the
portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
Accountability: Business Management- 25%
- Research, create and follow up on a target list for potential
new business.
- Identify priority customers using the Customer Prioritisation
Guidelines to assess their present and potential contribution.
- Gather all the required information that is needed to prepare
and assess credit applications. Role holder will be expected to
input certain key information such as judgmental information (They will
work closely with SME Credit)
- Monitor and control the quality of the portfolio using
“Condition of Sanction” triggers where possible and in accordance with RM
guidelines and Bank policy.
- Manage “Early Warning List” customers to reduce risk,
following H.O. and Regional guidance provided.
- Adhere to procedures and guidelines within the BB RMCD.
Accountability: Staff Management- 5%
- Day-to-day support to Enterprise Bankers and branch staff in
provision of consistent service quality and risk.
- Manage own leave plan.
- Offer support as per business request.
Accountability: Risk & Control Objective-
100%
“Ensure that all activities and duties are carried
out in full compliance with regulatory requirements, Enterprise-Wide Risk
Management Framework and internal Absa Bank Kenya Plc Policies and Policy
Standards. Understand and manage risks and risk events (incidents) relevant to
the role.”
Preferred Qualification
- Business Degree
Preferred Experience
Knowledge of the bank’s products, services and
policies required to undertake the role:
- The jobholder will be required to have a detailed knowledge of
the core set of Business Banking products.
- For Complex products, a good knowledge will be required
sufficient to: –
- Recognize the changing needs of the customer.
- Identify products/service that best satisfies customer need.
- Introduce the product/service.
- Co-ordinate the introduction of the relevant Group product
specialist.
- Deal with customers directly as required.
- A good knowledge of the products & services available in
the Personal Sector is also required to satisfy the individual financial
needs of business owners/key individuals.
- The jobholder will require a broad understanding of policies
and strategies across the Group as they relate to the demands of the
customer base.
Knowledge and Skills
Must have good knowledge on: –
- Enterprise Banking,
- Customer relationship management
- Team management
How To Apply
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