Job Title: Regional Human Resources Generalist
Hiring Organization: IREX
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full Time
Salary: KES
Date Posted: 07/13/2024
Who We
Are
IREX is a
global development and education organization. We strive for a more just,
prosperous, and inclusive world—where individuals reach their full potential,
governments serve their people, and communities thrive. With a projected annual
portfolio of more than $150 million and more than 750 staff worldwide, we work
with partners in more than 100 countries in four areas essential to progress:
cultivating leaders, empowering youth, strengthening institutions, and
increasing access to quality education and information.
The
Regional HR Generalist will manage and closely coordinate on key aspects of HR
from a country and regional perspective, this includes onboarding of new hires;
benefits administration; performance management; professional development; and
employee relations. The Regional HR Generalist will provide all HR services in
all assigned IREX country and regional offices.
We are
doers. Our decades of on-the-ground experience help us create greater impact,
practical recommendations, and lasting partnerships.
Are you
the next member of our team?
Your Background & Skills
- Bachelor’s
degree in Human Resources Management, Business, or directly related field
required.
- 6+ years of
demonstrated regional HR experience.
- Minimum of 3
years of experience in a Human Resources role in positions of increasing
responsibility.
- Demonstrated
experience effectively working with a large group of individuals from
diverse cultural, ethnic, and national backgrounds.
- Ability to deal
with ambiguity and work collaboratively in a team environment.
- Strong creative
problem-solving skills with the ability to develop and implement practical
solutions.
- Must have strong
influencing skills, and excellent written and verbal communication skills.
- Internationally
recognized professional certification such as GPHR, PHRi, etc.
- Experience
delivering effective presentations and training material to a variety of
audiences.
- Must be able to
research and learn employment law for various countries within the regions
supported by this position.
- Experience
conducting and managing sensitive investigations.
- Experience
compiling and presenting accurate and timely periodic reports.
- Ability to work
in a fast-paced environment and juggle multiple priorities with a positive
attitude.
- Experience
working and living in the region.
- Proficient
language skills in English.
- Proficient
skills in major regional languages.
- Must have strong
influencing skills, and excellent written and verbal communication skills.
- Ability to
research and learn employment law for various countries within the regions
supported.
- Strong creative
problem-solving skills with the ability to develop and implement practical
solutions.
- Strong ability
to deal with ambiguity and work collaboratively in a team environment.
- Must demonstrate
valid proof of unrestricted authorization to work in the country and
region.
Your
Daily Tasks
- Collaborates
effectively with members of the HR headquarters team to provide
comprehensive, timely, and equitable HR support to IREX’ country and
regional staff.
- Meets regularly
with local managers to ensure that they are carried along in the
implementation of IREX policies and procedures.
- Provides
training to managers and staff on IREX policies, procedures and processes.
- Maintains
in-depth knowledge of country and regional legal requirements related to
management of employees, reducing legal risks, and ensuring regulatory
compliance.
- Acts as the
primary point of contact for recruiting, onboarding and orientation;
performance management; learning and development, and off- boarding
related exit surveys.
- Coordinates
collection and analysis of global/country/regional HR data, metrics, and
trends to provide insights to regional and country leadership,
contributing to positive, program-focused outcomes.
- Acts as point of
contact for employee relations for IREX country and regional staff and
collaborates and/or escalates issues as needed to ensure resolution.
- Provides IREX
country leaders with consultative HR support relating to the people and
issues that impact their programs, in a manner consistent with
global/country/regional HR best practice.
- Participates
within the larger HR team to share ideas, develop standard practices and
implement best practices across IREX programs.
- Designs and
streamlines processes in collaboration with others on the HR team to
develop an improved HR experience across the global IREX team.
- Tracks
performance review dates and generates reminders; coordinates timely and
accurate completion of personnel transactions for all changes and end of
service activity.
- Manages and
coordinates the implementation of the HCMS, UltiPro, across country and
regional offices.
- Maintains
country and regional staff records appropriately and with appropriate
approval
- Ensures all
country staff records are properly uploaded in IKFO, UltiPro and global HR
drives.
- Reviews and
maintains all internal documents, notices, and templates; makes necessary
adjustments after seeking feedback from key stakeholders.
- Responsible for
providing technical support to country offices upon request and, when
necessary, update and review of country Handbook and Addendum submissions,
and develop local salary scales, and local benefit summaries, etc.
- Assists with all
internal and external audit requests relating to HR files and benefits;
and ensures that HR assessment findings identified during reviews and
audits are appropriately resolved.
- Works with
project staff to provide guidance and support in the areas of performance
management, employee relations issues, local compensation planning,
onboarding, off- boarding, professional development, and HR policies to
improve work relationships, build morale, and increase productivity and
retention.
- Creates,
updates, and maanages standardized tools to provide holistic approaches to
employment life cycle for local staff, Expats and TCNs for all IREX
projects.
- Maintains a
reliable and centrally accessible reference system for country and
regional HR. Ensures country office HR manuals, employment letters,
country supplements, employee handbooks, HR policies and procedures are
developed, continuously monitored and are compliant with local laws, HQ
standards and HR best practices. For country offices that are
non-compliant, ensures a plan exists in each field office to achieve full
compliance; supports and monitors this plan until full compliance is
achieved.
- Reviews employee
agreements/templates and project policy manuals to ensure compliance with
applicable policies and local law.
- Works to ensure
transparent and legally compliant full-cycle recruitment process is in
place for each project and is line with IREX’s hiring guidelines.
- Develops
materials for country staff onboarding and orientation and adapts
materials used by HQ recruitment team for use in country hire
orientations, including translations, where appropriate.
- Conducts new
hire onboarding session for all newly hired local staff.
- Ensures quality
new hire orientations to integrate new hires successfully into IREX.
- Works with
colleagues to develop targeted professional development for country staff;
and ensures that local staff take advantage of existing professional
development opportunities.
- Reviews job
descriptions, prepares job postings, posts jobs, screens resumes,
interviews candidates and conducts comprehensive employment reference and
background screens.
- Ensures country
personnel actions are filed appropriately in the country database system.
- Creates,
distributes, and tracks country-based staff surveys and training
evaluations.
- Conducts
in-person and desk audit of country HR personnel files as needed.
- Develops and
implements a systematic approach to organizing, tracking, and documenting
all HR compliance-related activities in the field offices.
- Maintains
database that contains HR country profiles that include country specific
mandatory and statutory benefits, country profiles for benefits,
compensation, and labor codes.
- Supports audit
process by conducting regional and country HR desk audits, when required,
in-person country HR audits to ensure compliance with local labor law and
IREX standards and procedures, and follows up on corrective action where
required with relevant local staff.
- Works directly
with supervisor to develop country and regional portion of HR budget.
- Reviews country
budget with Director of HR periodically to analyze trends affecting budget
needs.
- Identifies and
trains interns or designated staff in each country office to enable them
to serve as the HR point of contact (PoC) for their office and
appropriately support adherence to
IREX
policies and procedures.
- Works with other
teams to provide guidance for all phases of the country office lifecycle
including project start-ups, project maintenance, and project closeout.
- Partners with
program staff and local PoC to understand the areas of greatest HR needs
in the country offices and develop a plan and initiatives to support these
needs.
- Manages and
resolves basic employee relations issues, consulting supervisor as always.
- Supports
investigation of sensitive employee relation matters, under supervision of
supervisor.
- Ensures that all
exiting country staff (local staff, expats and TCNs) receive and complete
exit interview surveys and where appropriate in-person exit interviews.
- Provides support
to employees and managers on country and regional HR issues, including
answering questions, researching, and resolving issues, and processing
related paperwork.
- Conducts
compensation survey and aligns ranges appropriately, at least every two
years.
- May supervise
the work of interns and other junior staff on an ongoing basis as
appropriate.
- Provide HR
services to other countries or regions as assigned.
- All other duties
as assigned.
