Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Role Objective
Our
client in Hospitality is seeking to hire a receptionist who will be the first
point of contact, providing professional and support services to ensure smooth
office operations.
Core Duties and Responsibilities
- Providing excellent customer service to
all clients, both internal and external, with an emphasis on courtesy and
professionalism
- Ability to deal with a busy frontline
work environment, always keeping the client’s needs and expectations in
mind.
- Greet, assist, and direct visitors
appropriately; ensure guest experience is handled efficiently and
professionally.
- Answer, screen, and forward incoming
phone calls while providing basic information when needed; manage company
email and correspondence.
- Handle scheduling for the conference
room, and appointments, and manage staff calendars as required.
- Assist with various administrative tasks.
- Help organize office gatherings and
meetings, including arrangement of logistics, catering, and attendee
management.
- Ensure prompt attention to visitors
and directing them to the appropriate personnel or department.
- Maintain a clean, positive, and welcoming
office environment.
- Manage office inventory such as
stationery, equipment, and furniture, including timely requisition.
- Assist in managing daily transport
bookings in consultation with office drivers.
- Any other duties assigned from time to
time.
Job Specifications and Qualifications
- Diploma in Business Administration,
Communication, Front Office or related area.
- At least 2 years’ relevant work
experience.
- Proficiency in MS Office Suite
Key Competencies
- Good communication skills (written and
verbal).
- Problem-solving
- Strong Phone Etiquette skills
- Strong customer service and communication
skills
- Ability to multitask and prioritize tasks
in a fast paced environment
- Attention to detail and organizational
skills
- Have a professional appearance and
demeanor
- Strong interpersonal skills and customer
service orientation
How To Apply
If
interested in the position and meet the above requirements, kindly send your CV
on or before 29th
July 2024 to the email careers@emergeegressconsulting.com
and indicate the position applied for in the subject line.
