Job Description
What is in it for you:
- Employee benefit card offering discounted rates in Accor
worldwide
- Learning programs through our Academies and the opportunity to
earn qualifications while you work
- Opportunity to develop your talent and grow within your
property and across the world!
- Ability to make a difference in the local community through
our Corporate Social Responsibility activities, like Planet 21
Duties and Responsibilities
- Reporting to the Leisure Sales Manager, responsibilities and
essential job functions include but are not limited to the
following:
- Manage and build relationships with various clients for new
and repeat business by conducting sales calls and site inspections.
Participate in site inspections and client entertaining as requested.
- Develop and implement growth strategies and source new
opportunities within the allocated sector to maximize revenues. Attend
industry events to network with industry colleagues and remain informed
about trends in the industry.
- Co-ordinate, conduct and complete follow up actions on Sales
Calls. Co-ordinate and complete follow up actions on property inspections.
Provide the Sales Manager with required information on any of your current
or new clients by maintaining a good client database.
- Negotiate with clients in order to confirm the business to
contract stage. Introduce initiatives to raise awareness of the hotel.
- Track and record sales activities and account growth by using
available systems and tools
- Manage day to day enquiries from clients for requests for
property information, brochures, rates & offers
- To support the Sales Manager with organization of FAM trips
and site inspections and Product Training,
- Communicate promotions, special offers, packages and client
booking incentives externally and internally to all relevant team members.
- Assist with accurately maintaining all trade client records,
files and correspondence, both electronic and hard copy files as requested
in order to monitor and develop our client databases to ensure effective
mailings & correct client history
- To assist in the maintenance of departmental records including
sales expenditure, renewals of local memberships and subscriptions
- Develop and maintain relationships with “local” and
international tour bookers, lifestyle and concierge companies.
- Compile weekly sales reports and statistics from The
Collection reservation system based on source of business, including
nationality and partner production figures and booking patterns and
observations
- Coordinate the supply of sales kits and all collateral &
giveaways
- To update The Collection CRM with sales activities
including key customer information. Updating and maintaining the Customer
Database
- To research and stay abreast of industry trends, innovations
and any potential to group the business. Providing constructive and timely
feedback to the operation on any guest or client feedback received; with
suggestions for action
- Attend weekly Revenue Meeting to provide feedback on revenue
generating initiatives
- To manage workload effectively and Completion of weekly sales
reports.
- To share ideas and problems with colleagues and encourage
their input to help make decisions where possible
- To undertake any other duties including operational tasks on
property as and when required by Senior Management
Qualifications
Your experience and skills include:
- Previous sales or administrative experience preferred
- Computer literate in Microsoft Window applications and or
relevant computer applications required
- University/College degree in a related discipline an asset
- Excellent communication skills, both written and verbal
required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and
courteous at all times
How To Apply
