Responsibilities
Reporting to the Incentives, Conventions & Meetings
Manager, or her designate, responsibilities and essential job functions
include but are not limited to the following:
- Maintaining and improving the hotels catering business as well
as any other market segment assigned.
- Maintaining existing relationship with clients as well as
solicit new business to achieve sales’ targets.
- To establish and maintain rapport with clients, prior to,
throughout and post conference, exceeding their expectations and
encouraging repeat business.
- To expedite function bookings, prepare function resumes, event
contracts and agreements to all departments in the hotel.
- Tracking and analysis of competitive set pricing and yield
strategies, gaining the ability to predict the competition set reaction to
changes in the marketplace.
- Consistently offers professional, engaging and friendly
service
- Responsible for the sales and management of all group bookings
of meeting rooms or more that do not require catering (with the exception
of breakfast).
- This also includes the management of PCO group blocks relating
to inventory, payment and group setup, where that group does not include
catering.
- Handle enquiries for group bookings via fax, email or phone
during the shift, communicate immediately, and provide a reply or
confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow
up on prepayment, routing, vouchers…)
- Preparation of group information sheets (group movements) and
briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and
monitor potential wash of business.
- Produce reports and statistics as requested by the Incentives,
Conventions & Events Manager. This will include, but is not exclusive
to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
- Manage Group payments, cancellations, rooming lists and terms
and conditions.
- Maintains a precise filing system for all Group reservations
and correspondence.
- Ensure a prompt input of reservations and data for the next 3
month period for all group enquiries & bookings (within 24 hours).
- Performs all reservations duties including making and entering
reservations as required (e-mail, fax, phone).
- Handle guest complaints and enquiries in an efficient and
professional manner and ensure the ICME Manager is informed of any guest
feedback
Qualifications
Your experience and skills include:
- Previous sales or F&B experience is preferred
- Computer literate in Microsoft Window applications and or
relevant computer applications required
- Excellent communication skills, both written and verbal
required
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and
courteous at all times
- Highly passionate and energetic coordinator willing to evolve
in an innovative, fun, and fast paced environment.
- Previous experience is an asset
- 2-3 years’ experience in Hotel Sales
- At least a degree in Hotel Management or Hospitality
Management
How To Apply
