The position
The Aga
Khan Education Service, Kenya (AKES, Kenya) operates 5 schools in various
cities in Kenya and provides nursery to senior secondary education in both
national and international curricula. It is part of the Aga Khan Development
Network (AKDN), a group of private development agencies working to improve
living conditions and opportunities for people of all faiths and origins in
specific regions of the developing world.
The Aga
Khan Academy, Nairobi (AKA, Nairobi) is an IB continuum school in Kenya
authorized to offer the International Baccalaureate curriculum (IB) from Early
Years through to Primary Years Programme (PYP), the Middle Years Programme
(MYP), and Diploma Programme (DP). With over 1000 students, AKA, Nairobi is a
multi-cultural school with a variety of nationalities represented in our
student and teaching faculty.
The Aga
Khan Academy, Nairobi – Senior School welcomes applications from dedicated and
enthusiastic professionals for the position of ICT Support Associate.
Role Summary
The role
of the ICT Support Associate is to offer Leve-1 ICT support and to assist with
the implementation and maintenance of ICT infrastructure at the school.
Key
Responsibilities:
- Logging
and resolution of ICT requests and escalating in a timely manner.
- Assist
in the implementation and support of all ICT initiatives and information
systems.
- Assist
in the implementation of ICT policies and design of Standard Operation
Procedures.
- Ensure
timely installation, configuration, and maintenance of ICT hardware,
software, and network equipment.
- Assist
in the implementation of information security-related best practices for
all ICT services available at AKES units in Kenya.
- Assist
schools in identifying and quantifying ICT needs with guidance from
central office IT.
- Maintain
updated inventory records for ICT hardware, software, and network
equipment within the cluster.
- Ensure
regular updates to operating systems, anti-malware solutions, and other
systems for all computers.
- Ensure
preventive maintenance and service of ICT equipment on a quarterly basis.
- Ensure
timely troubleshooting and repair of faulty ICT equipment; liaise with
respective departments and external service providers for resolution of
technical issues.
- Provide
technical training to the users of ICT services as and when required.
The
requirements
- Bachelor’s
degree in Information Technology, Computer Science or related field.
- Relevant
ICT certifications would be an added advantage.
- 2-3
years of experience in ICT support roles, preferably in educational
institutions.
