ICT Support Associate Job in Kenya

The position

The Aga Khan Education Service, Kenya (AKES, Kenya) operates 5 schools in various cities in Kenya and provides nursery to senior secondary education in both national and international curricula. It is part of the Aga Khan Development Network (AKDN), a group of private development agencies working to improve living conditions and opportunities for people of all faiths and origins in specific regions of the developing world.

The Aga Khan Academy, Nairobi (AKA, Nairobi) is an IB continuum school in Kenya authorized to offer the International Baccalaureate curriculum (IB) from Early Years through to Primary Years Programme (PYP), the Middle Years Programme (MYP), and Diploma Programme (DP). With over 1000 students, AKA, Nairobi is a multi-cultural school with a variety of nationalities represented in our student and teaching faculty.

The Aga Khan Academy, Nairobi – Senior School welcomes applications from dedicated and enthusiastic professionals for the position of ICT Support Associate.

Role Summary


The role of the ICT Support Associate is to offer Leve-1 ICT support and to assist with the implementation and maintenance of ICT infrastructure at the school.

Key Responsibilities:

  • Logging and resolution of ICT requests and escalating in a timely manner.
  • Assist in the implementation and support of all ICT initiatives and information systems.
  • Assist in the implementation of ICT policies and design of Standard Operation Procedures.
  • Ensure timely installation, configuration, and maintenance of ICT hardware, software, and network equipment.
  • Assist in the implementation of information security-related best practices for all ICT services available at AKES units in Kenya.
  • Assist schools in identifying and quantifying ICT needs with guidance from central office IT.
  • Maintain updated inventory records for ICT hardware, software, and network equipment within the cluster.
  • Ensure regular updates to operating systems, anti-malware solutions, and other systems for all computers.
  • Ensure preventive maintenance and service of ICT equipment on a quarterly basis.
  • Ensure timely troubleshooting and repair of faulty ICT equipment; liaise with respective departments and external service providers for resolution of technical issues.
  • Provide technical training to the users of ICT services as and when required.

The requirements

  • Bachelor’s degree in Information Technology, Computer Science or related field.
  • Relevant ICT certifications would be an added advantage.
  • 2-3 years of experience in ICT support roles, preferably in educational institutions.

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