Basic Purpose:
- Reporting to the Group Head, Channels, the Group Head of
Mobile Channels will be responsible for the following:
- Manage Mobile channels P&L profitably for EBKenya and
Group subsidiaries.
- Understand Mobile channels regulatory, market dynamics and
competitive intelligence to formulate Mobile Channel strategy for the
group, to dominate in every country of operations.
- Implement banking Channel innovation through IT organization
and partnerships to be industry best in:
- Drive strong adoption and best in class customer experience on
all mobile channels.
- Optimize profitability of each product line on each channel
with realtime visibility of performance.
- Collaborate with country and subsidiary operations to drive
performance and surpass group budgets.
- Ensure monthly mobile channels performance reporting of all
subsidiaries to roll up to the Group performance position.
- Form strong relationship with Fintechs, third party partners
and regulators.
- Anticipate and eliminate fraud possibilities on all the
platforms.
Main Duties and Responsibilities:
- Translate and extend platform capabilities across all mobile
channels within the group.
- Ensure seamless integration and accessibility for both
individual and business clients.
- Curate and uphold a world-class banking experience for diverse
customer segments.
- Foster a user-friendly and efficient self-onboarding process
across all mobile channels.
- Drive profitability exceeding budget expectations for every
mobile banking channel in the group.
- Maintain real-time business intelligence on channel
performance, including subscription metrics, revenue, costs, and
profitability, both at the country and group levels.
- Spearhead continuous innovation within the mobile banking
channels space.
- Collaborate with digital channel partners, IT, and solution
providers to introduce groundbreaking solutions and foster growth in all
subsidiaries.
- Ensure strict compliance with digital channel payment
regulations and guidelines.
- Facilitate timely cost allocation and revenue assurance down
to branches in each country.
- Drive the financial performance of all channels, with a
specific focus on surpassing revenue targets, minimizing costs, and
maximizing profits.
- Oversee all development projects for the group, ensuring
efficient execution and alignment with strategic objectives.
- Collaborate with other digital channel partners, IT, and
solution providers to foster innovative solutions.
- Ensure the punctual and monthly submission of comprehensive
reports on mobile channel optimization, encompassing metrics related to
subscriptions, deployment status, sales performance, and financial
results.
Qualifications
Knowledge, Skills and Experience:
- Experience and understanding of Banking channels developments,
security and financials
- Strong Marketing and Sales skills to drive retail, SME and
Corporate adoption
- Demonstrated ability to lead effectively and navigate
interpersonal relationships within a matrix organizational
structure.
- Extensive experience in managing revenue, costs, profit, and
digital reporting in financial contexts.
- Exceptional business acumen, including the capacity to assess
risk and determine optimal return levels.
- Comprehensive understanding of regulatory compliance and
adherence to corporate governance standards.
- Proficient in cultivating and maintaining effective
relationships with local regulators, government bodies
Requirements:
- Bachelor’s degree in business, IT, Finance, or a related
field.
- Proven experience in customer support or a similar role within
the banking or financial services industry.
- Strong understanding of online banking, mobile banking, ATMs,
and other digital channels.
- Excellent communication and interpersonal skills.
- Technical proficiency and ability to troubleshoot basic
technical issues.
- Customer-centric mindset with a commitment to resolving issues
promptly.
How To Apply
