Group Head of Mobile Channels Job in Kenya

Basic Purpose:

  • Reporting to the Group Head, Channels, the Group Head of Mobile Channels will be responsible for the following:
  • Manage Mobile channels P&L profitably for EBKenya and Group subsidiaries.   
  • Understand Mobile channels regulatory, market dynamics and competitive intelligence to formulate Mobile Channel strategy for the group, to dominate in every country of operations.   
  • Implement banking Channel innovation through IT organization and partnerships to be industry best in: 
  • Drive strong adoption and best in class customer experience on all mobile channels.  
  • Optimize profitability of each product line on each channel with realtime visibility of performance.  
  • Collaborate with country and subsidiary operations to drive performance and surpass group budgets.  
  • Ensure monthly mobile channels performance reporting of all subsidiaries to roll up to the Group performance position. 
  • Form strong relationship with Fintechs, third party partners and regulators.  
  • Anticipate and eliminate fraud possibilities on all the platforms.  

Main Duties and Responsibilities:  


  • Translate and extend platform capabilities across all mobile channels within the group. 
  • Ensure seamless integration and accessibility for both individual and business clients. 
  • Curate and uphold a world-class banking experience for diverse customer segments. 
  • Foster a user-friendly and efficient self-onboarding process across all mobile channels. 
  • Drive profitability exceeding budget expectations for every mobile banking channel in the group. 
  • Maintain real-time business intelligence on channel performance, including subscription metrics, revenue, costs, and profitability, both at the country and group levels. 
  • Spearhead continuous innovation within the mobile banking channels space. 
  • Collaborate with digital channel partners, IT, and solution providers to introduce groundbreaking solutions and foster growth in all subsidiaries. 
  • Ensure strict compliance with digital channel payment regulations and guidelines. 
  • Facilitate timely cost allocation and revenue assurance down to branches in each country. 
  • Drive the financial performance of all channels, with a specific focus on surpassing revenue targets, minimizing costs, and maximizing profits. 
  • Oversee all development projects for the group, ensuring efficient execution and alignment with strategic objectives. 
  • Collaborate with other digital channel partners, IT, and solution providers to foster innovative solutions. 
  • Ensure the punctual and monthly submission of comprehensive reports on mobile channel optimization, encompassing metrics related to subscriptions, deployment status, sales performance, and financial results. 

 Qualifications
Knowledge, Skills and Experience:  

  • Experience and understanding of Banking channels developments, security and financials    
  • Strong Marketing and Sales skills to drive retail, SME and Corporate adoption  
  • Demonstrated ability to lead effectively and navigate interpersonal relationships within a matrix organizational structure. 
  • Extensive experience in managing revenue, costs, profit, and digital reporting in financial contexts. 
  • Exceptional business acumen, including the capacity to assess risk and determine optimal return levels. 
  • Comprehensive understanding of regulatory compliance and adherence to corporate governance standards.  
  • Proficient in cultivating and maintaining effective relationships with local regulators, government bodies 

Requirements:

  • Bachelor’s degree in business, IT, Finance, or a related field. 
  • Proven experience in customer support or a similar role within the banking or financial services industry. 
  • Strong understanding of online banking, mobile banking, ATMs, and other digital channels. 
  • Excellent communication and interpersonal skills. 
  • Technical proficiency and ability to troubleshoot basic technical issues. 
  • Customer-centric mindset with a commitment to resolving issues promptly. 

How To Apply

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