Job Summary
- The Front Office Manager will be responsible for overseeing
the daily operations of the front desk and ensuring exceptional guest
service. This role involves managing a team of front desk agents,
coordinating guest check-ins and check-outs, handling reservations, and
addressing guest concerns to enhance their overall experience.
Duties And Responsibilities
- Facilitates good communication between all departments and the
front office to enhance guest service.
- Oversees the hiring, training, and development of all front
desk personnel.
- Ensures that plans and actions to achieve departmental goals
are effectively communicated, understood, and executed by managers,
supervisors, and hourly staff.
- Develops control systems to manage costs and labor
efficiently, aligning with budget guidelines.
- Participates in weekly staff and sales strategy meetings as
needed. Ensures adherence to all established policies and procedures.
- Collaborate with the HR/training department and operational
teams to ensure effective orientation and training for hotel staff, aiming
to promote long-term retention and the development of skilled employees.
- To co-ordinate and develop the Duty management Role and
Roster.
- Maximize room revenue and occupancy by reviewing status
daily.Analyse rate variance, monitor credit report and maintain close
observation of daily house count.
- Verify that accurate room status information is maintained and
properly communicated.
- Enforce all cash handling, check cashing and credit policies.
- Resolve guest problems quickly, efficiently and courteously.
- Implement and maintain all control standards, policies and
procedures established by the hotel.
Key Requirements
- Degree in Marketing or Related Field
- 5 years experience as a Front Office Manager in a Hotel
- Strong leadership and team management skills, excellent
communication and interpersonal abilities
- Proficiency in hotel management software
- Understanding the operations of other departments
How To Apply
If you meet the above qualifications, skills and
experience send CV urgently to recruitment@britesmanagement.com quoting
the job title as the subject line on your email
