Job Title: Customer Service Advisor
Hiring Organization: Caritas MFB
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Microfinance
Job Type: Full Time
Salary: KES
Date Posted: 07/13/2024
Caritas
Microfinance Bank is a licensed microfinance bank regulated by Central Bank of
Kenya. Caritas MFB offers a full range of innovative and customized financial
services with a special focus on the unbanked and underbanked. Its headquarters
are located in the Nairobi CBD
Job
Purpose
To
efficiently handle customer transactions, maintaining customer satisfaction,
maximize revenue collection and manage risk while cross-selling bank products
to achieve branch profitability.
Key Responsibilities
- Receiving
customers at the branch and attending to enquiries
- Receiving
customers emails and phone calls and providing prompt feedback
- Engage customers
with inactive accounts to activate them
- Assist customers
in the account opening procedures
- Conduct KYC and
AML verify customers’ credentials and information shared
- Report any
fraudulent or questionable potential customers
- Share the bank
product flyer and introduce the features to the customer for future follow
up.
- Cross sell bank
products to existing customers to increase product usage level
- Processing of
deposit and withdrawal transactions
- Efficient
execution client’s instructions and follow up
- Provide service
feedback form to the customers
- Ensure the
banking is well stocked with promo material and necessary stationery
- Authenticate all
outward cheques and post in the system
- Cash management
by tracking the level of cash in your till and the demand levels
- Keep the cash
tills secure
- Management of
turnaround time on customer queries
- Queue management
in the banking hall
- Ensure the
customer experience is commendable at all times.
- Monitor the
ambience and cleanliness of the banking hall through the day
- Facilitate
applications of ATMs and mobile banking services
- Coordinate the
postage of parcels from branch to designated recipients and back
- Coordinate the
branch meeting logistics
- Responsible for
basic office supplies such as stationery, water etc
- To perform any
other duty as assigned in line with the organization goals and objective
Requirements
- Degree in a
Business Management, Accounting, Finance or Business Administration.
- Professional
banking qualifications will be added advantage.
- 2 years’ work
experience in a bank will be added advantage.
- Excellent
customer service skills
- Able to
multitask.
- A fast learner
- Good
communication and interpersonal skills
- Good marketing
and People management skills
- Must be
self-driven; possess excellent administrative, communication and
interpersonal
- skills, strong
organization, and negotiation skills
How To
Apply
Interested candidates who meet
the criteria above are encouraged to send their application letters and
detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly
indicate the position title on the subject line when applying. Closing date for
application will be on 13th July 2024. Only shortlisted candidates will be
contacted.
