Job Summary
Securex Agencies (K) Limited is seeking to recruit a
new member in our dynamic Team. The Controllers will be responsible for
ensuring 24/7 focal point for all security coordination and communication as
directed by the Security Specialist and Security Focal Points.
Duties and Responsibilities
- Acts as the 24/7 focal point for all security
coordination and communications as directed by the Security Specialist or
Security Focal Points
- Operates as the 24/7 single point of contact (POC) for
triaging all emergencies and networking to the appropriate resource while
maintaining an electronic log of all incidents
- Serves as command and control node for routine and
emergency situations by maintaining communications with the security guard
force personnel, the security site supervisor/manager and the Security
Specialist/Security Focal Points
- Operates all emergency communications equipment to
include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking
system and cell phones
- Frequent, proactive monitoring and tracking all client’s
and vendor vehicles on mission using the ‘Track 24’ platform in tandem
with radio/cell-phone checks with the drivers
- Monitors the CCTV system for the country Office and acts
as initiator for shelter in place and lock down protocols
- Conduct daily checks to ensure that all client’s
security monitoring , tracking and operating systems are functional and
reports any faults to the client’s Security Specialist
- Maintains an updated list of point of contact numbers
and residence locations for all international and national Client’s
residential Staff/Consultants and VMs
- Providing customers with the organization’s service and
product information.
- Completing call notes and call reports as necessary and
updating them.
- Obtaining and evaluating all relevant data to handle
complaints and inquiries.
- Recording details of comments, inquiries, complaints,
and actions taken.
- Give feedback to the client on complaint
- Conduct periodic equipment inspections and routine tests
in order to ensure that operations standards are met.
- Update all monthly reports and share with the head of
the department on monthly basis as per the deadlines issued.
Minimum Requirements and Competencies
- Bachelor’s degree in information Technology, Security
Management, or a Business related field
- Diploma/Certificate in any Customer Service course
- Minimum of 3 years’ experience working in busy Call
Centre within a commercial business setting.
- Tech-Savvy, well conversant with Microsoft Office, excel
and Power Point and capable of quickly learning new software applications
How To Apply
If you believe you are the right candidate and can
clearly demonstrate your abilities to meet the criteria above, on or
before 26th July, 2024.
