Job Summary:
We
are looking for a skilled HR Officer who will recruit, support and develop
talent through developing policies and managing procedures. You will be
responsible for administrative tasks and you’ll contribute to making the
company a better place to work.
Responsibilities:
- Answering or making calls to customers to
learn about and address their needs, complaints, or other issues with
products or services.
- Responding efficiently and accurately to
callers, explaining possible solutions, and ensuring that clients feel
supported and valued.
- Engaging in active listening with
callers, confirming or clarifying information, and diffusing angry
clients, as needed.
- Building lasting relationships with
clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts,
and tools appropriately.
- Understanding and striving to meet or
exceed call center metrics while providing excellent consistent customer
service.
- Making sales or recommendations for
products or services that may better suit client needs.
- Taking part in training and other
learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and
procedures.
Requirements and skills :
- Recent university graduate
- Strong oral communication skills
- Extremely strong interpersonal skills
- Innate empathy and compassion to deliver
world-class customer service
- Ability to operate under intense pressure
- Computer literacy and proficiency and
experience in common software such as MS Word and Excel
- Strong analytical skill
How To Apply
Submit
your application to careers@oyamicrocredit.co.ke
