About the Role
We
are looking for a competent well-rounded entry-level IT person to with 6-months
experience in end-user support, endpoint hardware, software and networks
troubleshooting. You will work with the Unified Endpoint Management and Service
Desk team to facilitate support of IT endpoints. You will report to the Kenya
Country IT Operations Administrator joining a team of 4 Technicians and 1
Admin.
Responsibilities
Endpoints Lifecycle Management –
Laptops, Tablets.
- Ensure that new endpoints meet our
defined pre-check standards
- Ensure that endpoints function optimally
during their life-cycle.
- Periodically maintain, replace and
dispose of endpoints.
- Periodically check on and update
endpoints’ health status.
Technical Support
- Tier 2 tickets resolution within Service
level agreements:
- Endpoints (laptops and tablets)
- Software troubleshooting
- Tier 1 Network support
- Network devices and configuration –
Access Points and Wi-Fi Routers.
- Regular OS maintenance, software updates,
and hardware support for One Acre Fund Laptops.
- Ad hoc configuration and testing of OAF
tablet application rollouts.
- Engage with non-technical OAF
stakeholders to conduct IT-related training.
- Initiation and participation in technical
projects as needed.
Career Growth and Development
We
have a strong culture of constant learning and we invest in developing our
people. You’ll have weekly check-ins with your manager, access to mentorship
and training programs, and regular feedback on your performance. We hold career
reviews every six months, and set aside time to discuss your aspirations and
career goals. You’ll have the opportunity to shape a growing organization and
build a rewarding long-term career.
Qualifications
Across
all roles, these are the general qualifications we look for. For this
role specifically, you will have:
- 6+ months of experience in IT end-user
support, software, hardware and network support.
- Familiarity with Windows and Android
endpoint deployment systems.
- Data analytics and reporting skills.
- Inventory management skills.
- Analytical problem-solving and problem
management skills.
- Incident management skills.
- Basic understanding of the PBX
application functionality.
- Basic understanding of electrical
principles and devices power ratings
How To Apply
