Job Summary
Reporting to the Director of Sales and Marketing, the
Sales Coordinator is responsible to support and assist the DOSM and Sales team
members to achieve their set objectives and in their daily functions as well as
to ensure the efficient functioning of the sales office.
The Sales Coordinator provides the highest quality of
service by ensuring that coordination, administration, communication,
procurement and guest service function of the sales department is carried out
in a professional, discreet, exact and prompt manner in accordance with company
policies
The function should focus on supporting business
expansion, growth, and the necessary cultural evolution to support the business
goals and objectives. The Sales Coordinator should be supportive, proactive,
analytical and entrepreneurial; creating memorable moments for our guests,
fostering an empowered environment for the team whilst working closely with all
key business partners in order to achieve quality results.
The Sales Coordinator acts as a brand ambassador for
the hotel, reflecting the company culture and values. All work is carried out
in accordance with company policies, procedures and service concepts according
to local requirements and regulations.
Key Requirements:
An open, positive and communicative personality
Personal integrity, with the ability to work in an
environment that demands excellence, time and energy
Commitment to exceptional guest service with a
passion for the hospitality industry
Ability and skills to provide high-level
administrative support by conducting research, preparing statistical reports,
collecting and processing sensitive data, resolving guest issues and also
perform clerical functions.
Should be highly organized and set up effective
tracking reports for sales team members
Maintains proper flow of information within the hotel
by reviewing sales work file of assigned accounts.
Assists colleagues to perform similar or related jobs
when necessary.
Ensures guest satisfaction by attending to their
requests and inquires courteously and efficiently.
Accepts flexible work schedule necessary for
uninterrupted service to hotel guests and stakeholders.
Continuously seeks to improve the department’s
efficient operation, and knowledge of own job function.
Excellent report writing and guest communication (
both written and oral) skills
Demonstrated ability to manage multiple complex
processes under pressure is essential
Must have an eye for detail and be logical
Ability to proactively plan and manage the
communication and activities between sales team and other departments
Minimum Qualifications
Minimum education:
Degree / Diploma in Business Management
Minimum experience:
revious sales or administrative experience in a busy
sales & marketing department (hospitality- 5 or 4 star)
Computer literate in Microsoft Window applications
and or relevant computer applications required
Working knowledge of hotel system ( including the
property management system)
Language skills: Very good command of written and
spoken English, an active listener with high emotional intelligence to beable
to discern and resolve issues or give consult where applicable
Required certificates: Relevant post-graduate
continuous development programs in area of expertise
How To Apply
Send your resume to recruitment@gleenairobi.com Please make sure to indicate the job title you are
applying for in the subject line.
