Job Title: Information Management Coordinator
Hiring Organization: Danish Refugee Council
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full Time
Salary: KES
Date Posted: 06/13/2024
About
DRC
The
Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit
organization, founded in 1956, that works in more than 35 countries around the
world. DRC is one of the largest protection actors in Kenya, actively
coordinating and advocating for improving the protective environment for
refugees and host communities. DRC implements Protection monitoring, Child
Protection and GBV prevention and response programmes in its areas of operation
to address protection issues faced by displaced and non-displaced at-risk
groups and individuals. The programme also aims to identify and build synergies
with DRC´s Economic Recovery sector to facilitate durable solutions and
Humanitarian Disarmament & Peace Building activities to enhance to respond to
the needs of communities affected by acute crisis as well as those in
protracted displacement situations.
Overall purpose of the role:
The
Information Management Coordinator is part of the Country Office support
services team and provides support to the Kenya program field operations by
training & advice, compliance control, and providing technical support to
Kenya Program team for IT related issues. Additionally, the coordinator will
conduct technical assessments during the recruitment of IT staff for both field
and Country Office positions. The incumbent will be instrumental in elevating
the capabilities of the Kenya program’s Information Management Office,
establishing a Centre of Excellence for IT, and providing comprehensive support
to end users.
Duties
& Responsibilities:
Help Desk
- Function as the
main point of contact for IT related issues in the use of computers,
software and other communication equipment
- Troubleshoot/diagnose
problems and react accordingly
- Advise and
instruct staff (users) on IT best practices, internet and e-mail usage and
appropriate course of action where problems are encountered
- Liaise with
Regional IT Office on IT equipment that need repair/replacement
- Prepare an
inventory schedule of all IT equipment and software in use
- Carry out simple
and brief, on the job training for staff as required.
- Manage system
resources
- Carry out
computer audit trails
- Perform general
repairs on some IT equipment and peripherals as needed
Database,
Networking, Internet
- Monitor company
WAN for problems
- Troubleshoot
internet issues in liaison with the relevant ISP
- Install all new
hardware, systems, and software for networks
- Install,
configure, and maintain network services, equipment and devices.
- Support
administration of servers and server clusters located at the Kenya Program
offices
- Plan and support
network and computing infrastructure
- Perform
troubleshooting analysis of servers, workstations and associated systems
- Document network
problems and resolution for future reference
- Monitor system
performance and implement performance tuning
- Oversee software
and network security
- Monitor
bandwidth utilization amongst the users
Backup,
Antivirus & Security
- Perform backups
as scheduled and ensure data integrity
- Configure and
update antivirus
- Manage user
accounts, permissions, email, and anti-virus, anti-spam
- Maintain system
backups
- Continually
perform preventative maintenance
- Assist with
system upgrades and rollouts
Support
to end users & Reporting
- Perform
preventive maintenance
- Train the users
on basic IT skills and Dynamics 365
- Ensure proper
management, continuity and proper resource utilization of project
resources
- Prepare a
comprehensive monthly report of the IT occurrences to the Head of support
services
- Analysis of
communication bills and implement the necessary controls in the Kenya
Program offices
- Perform any
other IT related assignment allocated within the Kenya Program teams
Experience
and technical competencies:
- At least 5-years
work experience working in an IT support environment in relevant field
INGO or other agencies experience in Information Management.
- This position
will require a demonstrated ability to achieve results in a demanding and
fast paced environment.
- Knowledge of and
competence in Microsoft operating system and office suite
- High level of
hardware/software remote trouble shooting experience & quick in
learning new systems
- Able to work
under harsh and extreme conditions, good judgment and problem-solving
skills
- Demonstrate a
customer-focused, motivated and pro-active approach to work
- Proven ability
to manage large varied workloads and deal constructively with stress and
periods with long hours.
- Proven ability
to prioritize tasks, meet deadlines and work with limited supervision.
- Excellent
interpersonal skills & demonstrated ability to establish effective
working relations between programs & support
- Ability to
travel regularly within the Kenya Program field locations to support and
monitor IT operations on the ground Problem solving and conflict
resolution skills.
Education
- Bachelor’s
degree in Information Technology or other related field from a recognized
institution
- Cisco network
certifications
- Microsoft
certifications preferred
