*This position is open for local candidates based in any country where World Vision International is legally registered to operate*
The Global Infrastructure and IT Operations Head is
responsible for overseeing the organization’s entire IT infrastructure,
including cloud services, IT operations, and customer support services. This
role ensures the efficient, secure, and reliable operation of all IT systems
and processes, while leading a global team of IT professionals to support the
company’s strategic goals.
Key Responsibilities
Cloud Strategy and cloud Infrastructure Management
- Oversee the design, implementation, and management of
cloud-based solutions and services.
- Ensure optimal performance, security, and scalability of cloud
infrastructure.
- Develop and enforce policies for cloud usage, ensuring
compliance with industry standards and regulations.
IT Operations
- Manage and optimize all IT operations, including data centers,
network infrastructure, and enterprise applications.
- Implement and maintain disaster recovery and business
continuity plans.
- Monitor and improve system performance, reliability, and
availability.
Customer Support Services
- Lead the global IT support team, ensuring high-quality service
and support to internal and external customers.
- Develop and implement customer support policies and
procedures.
- Measure and improve customer satisfaction through regular
feedback and performance metrics.
Strategic Planning
- Collaborate with senior leadership to align IT infrastructure
strategy with business objectives.
- Identify and evaluate emerging technologies to enhance
infrastructure capabilities.
- Develop and manage the IT infrastructure budget, ensuring
cost-effective solutions.
Team Leadership and Development
- Recruit, mentor, and develop a high-performing global IT team.
- Foster a culture of innovation, collaboration, and continuous
improvement.
- Conduct regular performance reviews and provide ongoing
training and development opportunities.
Security and Compliance
- Ensure IT infrastructure meets security standards and
regulatory compliance requirements.
- Implement and enforce security policies and procedures to
protect company data and systems.
- Conduct regular security audits and risk assessments.
Knowledge and Skills
- Bachelor’s degree in Computer Science, Information Technology,
or a related field. Master’s degree preferred.
- 12+ years of experience in IT infrastructure management,
including cloud services, IT operations, and customer support.
- Proven experience in a senior leadership role within a global
organization.
- Strong understanding of cloud computing, virtualization, and
network infrastructure.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and execute strategic plans.
- Strong problem-solving and decision-making abilities.
- Experience with ITIL or similar frameworks is a plus.
- Relevant certifications (e.g., AWS, Azure, Cisco, ITIL) are
highly desirable.
Key Competencies
- Strategic Thinking
- Leadership and Team Development
- Technical Expertise
- Customer Focus
- Communication and Collaboration
- Problem Solving
- Security and Compliance Awareness
How To Apply