Job Title: Customer Development Executive
Hiring Organization: Colgate-Palmolive
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Manufacturing
Job Type: Full Time
Salary: KES
Date Posted: 06/12/2024
About
Colgate-Palmolive
Every
day, millions of consumers around the world trust our products to care for
themselves and the ones they love. Colgate-Palmolive is a global company
serving people in over 200 countries and territories with consumer products
that make their lives healthier and more enjoyable. Colgate manufactures and
markets oral care, personal care, home care and pet nutrition products under
such internationally recognized brand names as Colgate, Palmolive, Speed Stick,
Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex,
Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as
Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.
Job Summary
As the
Customer Development Executive – Indirect Trade (IDT), you are responsible for
achieving sustainable growth in sales, profitability, market share and product
distribution. You will also play a crucial role in strengthening organizational
effectiveness and efficiency.
Professionally represent the Colgate Palmolive company, managing the
relationship with our partners on trust and respect, marketing and developing
the 5p’s of the different product categories, in order to increase sales
profitably, improve levels of their distribution and market shares, in
accordance with our business principles and maintaining a healthy credit
portfolio.
Responsibilities:
Implement
CP’s commercial strategies, ensuring the correct execution of the 5p’s at the
point of sale, seeking to generate benefits for our clients and CP, proactively
understanding the needs of our clients and recommending solutions to the
different requirements.
Achieve
sales objectives of the assigned territory with respect to the objective of the
Channel.
Carry out
the administrative work of the account which includes: request for credit
notes, rebates, or support for them, monitoring and maintenance of the current
account.
Guarantee
compliance with the credit policies established by the company.
Make
visits to the field to monitor the activities of the competition and inform the
commercial team, identify opportunities and transfer them to the commercial
team for strategies development that respond to competitive changes in the
market.
Maintain
a proactive communication with the customer to present samples, license plates
and necessary stationery about the new products; inform and implement price
changes.
Customer
Inventory Management, from order taking (where applicable) based on customer
inventory levels, tracking its delivery, and subsequently ensuring the supply
of products in the store, both on the shelf and in stores. additional off-shelf
exhibits.
Analyze
information generated through statistics to make the right decisions that
benefit the company and the customer, such as promotional plans, negotiation
and monitoring of Growth Plans, programming and offers planning for each
customer, Joint Business Plan (JBP) preparation.
Manage
communication with the customer through periodic meetings such as Top to Top
(T2T), business review, negotiation and Joint Business Planning monitoring,
commercial and promotional plans, etc.; as with the company outsourcing,
communicating strategies and customer’s negotiation during regular meetings
with the merchants team and supervisors, following up on the solution of
specific problems of the different formats and finally with CATMAN (where
applicable) to ensure the implementation of planimetry strategies.
Monitor
the performance of each team member (when applicable) through the PM and D
(Performance Management and Development) process. Provide advice and timely
feedback for the staff development and achievement of business objectives,
ensuring that all the members of the team are clear about the R&R of their
positions and promoting teamwork to ensure a motivated team oriented to their
results.
Performs
other duties as assigned
Complies
with all policies and standards
Education
And Experience
Bachelor’s
Degree in Business Administration, Marketing and Engineering
At least
2 years in commercial area (Sales, Marketing, Trade Marketing)
At least
1 year experience in Field positions within the Consumer Goods (CG) or
Fast-Moving Consumer Goods (FMCG) industry.
Hands-on
experience in dealing with customers in the market.
Previous
work experience in a collaborative, cross-functional environment
Other
Skills:
Advanced
skills in using spreadsheets and creating presentations for effective
storytelling.
Strong
analytical abilities, problem-solving mindset, and business development.
Ability
to cultivate positive relationships with key stakeholders and influence
decision-makers.
Proficient
in project management.
Familiarity
with Nielsen and other data sources/systems.
Excellent
communication skills for collaborating with cross-functional teams, even in
remote locations.
