Job Responsibilities
Business Performance
- Put in place annually, an approved business plan document with
complete information on customer segmentation, target names, products,
services, revenues and profitability.
- Deliver set targets for deposits, risk assets and revenue and
the effective management of customers.
- Target assigned customer segments within allocated time and
call frequency to generate profitable sales.
- Ensure proper booking of all transactions of customers
including deposits, loans, revenues and costs.
- Continually seek new opportunities to market services and
bring in new customers by thoroughly understanding the marketing and
economic environment.
- Track and maintain allocated performance records including
sales tracker, deposits, risk assets, provisions, incomes, costs and all
relevant performance indicators on a daily, weekly, monthly, quarterly and
annual basis.
- To ensure that the branch/business unit is profitable.
Relationship Management & Customer Service
- Deliver agreed customer and product sales, wallet share and
profitability targets.
- Create and monitor customer calling program using the CRM
platform.
- Cross sell bank products to customers as spelt out in the KPI.
- Responsible for keeping self and supervisors up to date on
competitor data and feedback.
- To gather information to improve existing product offering.
- Achieve the set NPS (Net Promoter Score) target.
- Deliver appropriate product solutions and services in order to
capture the target customer share of wallet.
- Develop strong internal relationships to achieve key
deliverables.
- Build a strong local profile for self and bank through
positive involvement in community activities.
- Own customer complaints and resolution process in portfolio.
- Advice/update customers on all tariffs, policies, procedures
and any other changes to products or accounts.
- Ensure proper authorisation of Customer Transactions within
approved limits
Risk, Governance and Control
- Follow up on all pending transactions and ensure completion.
- Maintain customer profiles and files.
- Robust management of ticklers under your portfolio i.e call
memos, insurances, collateral inspections, valuations and annual reviews
of Credit Applications
- Provide feedback on performance of service providers.
- To comply with the GCPPM – Group Credit Policy and Procedure
Manual.
- To comply with the PDO – Past Due Obligations Policy.
- To comply with the set guidelines set by the CISG – Credit
Infraction Sanction Grid.
- To carry out ARA – Annual Risk Assessment, RCSA – Risk Control
Self –Assessment, DCFC – Department Control Function Checklist as per set
timelines.
- Prudent Management of the portfolio as per set target i.e. NPL
and PAR
People Management
- Performance Review/self – assessment and discussion with Line
Manager as per set timelines.
- Maintain and develop a culture of high performance, mutual
respect, values and reputation in the branch.
- Actively work with Head Office departments to identify any
operational and resource gaps (people, budget and equipment).
- Understand and communicate clearly the business strategy of
branch/business Unit and bank.
- Motivate and engage the team to deliver on the branch set
targets.
- Ensure competent back-up at all times and compliance with
Leave Roster.
- Provide honest feedback on performance/support of
colleagues/other units.
- Share knowledge and best practice with team members and other
Unit heads
Other Requirements
- Bachelor’s Degree in relevant field
- At least 7 years of Commercial Banking experience, 3 of which
must have been as a Bank Branch Manager
- Must be well versed with the Bank’s credit policy and
procedures
- Strong marketing and business development acumen
- Strong customer service orientation/management
- Strong interpersonal, communication and leadership skills
- Sound knowledge of product and operational procedures
How To Apply
