Location: Kisumu
About the Role
Reporting to the Head of
Credit the ideal candidate will ensure all approved and disbursed PayG loans
are fully repaid as stipulated in the terms and conditions to prevent loss to
the business due to non-repayment.
Key Responsibilities
Project
relevant trends that affect the collectibles of the PayG portfolio in early
arrears and isolate potential problem areas.
Conduct
field customer visits (on a need basis) and telephone calls to follow up on
payments and collect from PayG debtors.
Ensure
over 1-90-day arrears management for all disbursed PayG loans is fully executed.
Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment.
Ensure
an up-to-date register on loan-related insurance claims is maintained and
ensure prompt reimbursement from underwriters.
Manage
resource scheduling and the determination of priority of work and procedures to
maximize production output and success levels for the credit collection
Relationship Managers.
Generate
compliance and risk reports for use in decision-making and performance
appraisals.
Perform
any other duties within the scope of this position.
Knowledge and Skills for the Role
Business-related
degree, CPA qualification is an added advantage.
At
least 2- -3 years experience in debt collection and recovery environment
(Practical experience in Lending and recovery).
Knowledge
in credit management and banking is an added advantage.
Capable
and willing to work extended hours
Excellent
interpersonal skills with good leadership skills.
Evidence
of well-developed organizational skills and the ability to meet strict
deadlines.
Knowledgeable
on the Financial services, microfinance, and consumer lending sectors is a must.
Sound
verbal communication skills including the ability to negotiate respectfully and
assertively
Accuracy
and attention to detail.
Demonstrated
ability to quickly learn new systems and processes.
Demonstrated
commitment to service excellence.
Proficiency
in GSuite, Microsoft Office
How To Apply
