Branch Manager
Job Summary
- To drive and deliver exceptional Retail and Business Banking
performance, through powerful branch leadership, team development,
excellent customer experience, and achievement of Operational and controls
rigor excellence in branches.
- Provide powerful leadership in the branch to deliver
exceptional branch business growth and profitability.
- Drive implementation of business and service strategies,
deliver Retail and Business Banking performance and growth targets in the
branch.
- Maintain a high level of bank standards and management
controls to achieve operational & control rigor excellence, through
strict adherence to operations and compliance policies and guidelines.
- Establish a high-performance culture amongst the branch team.
Job Description
Key Accountabilities and approximate time split
Business Growth – Time
Split 60%
- Implement business strategic initiatives, and create
ownership of the branch performance targets. Agree branch execution
plans/strategies and ensure they are aligned to the bank’s overall
strategy- Growth, Transformation, and Returns.
- Diligently monitor branch business performance and make
adjustments to the execution strategies accordingly.
- Manage branch portfolio risks in line with the bank’s
portfolio appetite.
- In conjunction with the regional manager and product
development, conduct product reviews and product development through
constant feedback from the market.
- Collaborate and coordinate the development and implementation
of sales initiatives with other business functions such as CIB, Asset
Finance, Bancassurance, and Lead generation team to maximize cross-selling
opportunities.
- Conduct market intelligence to identify new market
opportunities, customer trends, existing geographical strength, emerging
government directives, and changes in policy by regulators.
- Manage borrowing and non-borrowing accounts in the branch to
enhance customer loyalty and retention.
- Harness existing staff potential and create new competencies
to achieve competitive advantage.
- Lead the branch team to achieve its customer retention
objectives, Transaction migrations from the counter to alternate channels,
balance sheet growth goals, and acquisitions. Support will include
Achieving branch sales targets as well as participating in and leading
sales activations
- Establish firm relationships with Top 200 clients and
business influencers in the local area.
- Provide regular feedback to the staff (individual/corporate)
on performance (Sales, NPS, etc.).
- Provide clear direction and guidance to branch staff on
business objectives, translating and prioritizing them into business
performance measures at the branch level.
- Ensure proper controls, processes & procedures are
adhered to at all times as per the laid down Absa bank policies.
- At all times, ensure the branch is opened and closed as per
the approved regulatory timelines. Operations staff are ready and equipped
to serve customers. This includes opening and closing branch batches on
the core banking system.
- The branch must maintain the look and feel as per the Absa
bank standards.
- Ensure that Absa Bank’s policies are adhered to at all times
when handling different products and solutions. Ensure adherence to all
KYC & AML processes with regards to New to Bank business and
acceptable TAT/Accuracy is observed at all times.
- Ensure all relevant system reports are printed, appropriately
reviewed, signed off on a timely basis, and filed as per Absa Records
Management policy.
- Ensure you and your team remain alert to the risk of
financial crime and assist in the Banks efforts in combating it by
adhering to the key principles about: positively identifying your
customers, knowing your customer, reporting suspicions, obtaining correct
supporting documents regarding LCT/OTT/FX Trades, safeguarding records and
not disclosing suspicions to customers.
Internal Controls,
Governance, Processes & Procedures – Time split 15%
- Ensure proper controls, processes & procedures are
adhered to at all times as per the laid down Absa bank policies through
the BOL.
- At all times, through the BOL, ensure the branch is compliant
with all regulatory requirements i.e. opened and closed within the
approved regulatory timelines, all approved licenses are in place and up
to date, etc.
- Ensure that Absa Bank’s policies are adhered to at all times
when handling different products and solutions. Ensure adherence to all
KYC & AML processes with regards to New to Bank business and
acceptable TAT/Accuracy is observed at all times.
- Ensure all relevant system reports are printed, appropriately
reviewed, signed off on a timely basis, and filed as per Absa Records
Management policy.
- Ensure you and your team remain alert to the risk of
financial crime and assist in the Banks efforts in combating it by
adhering to the key principles about: positively identifying your
customers, knowing your customer, reporting suspicions, obtaining correct
supporting documents regarding LCT/OTT/FX Trades, safeguarding records and
not disclosing suspicions to customers.
Customer Experience: Time
split 15%
- The branch must maintain the look and feel as per the Absa
bank standards.
- Ensure excellent customer experience is maintained at all
times.
- Ensure set TAT is achieved at all times.
- Appraise and promptly act on customer issues /complaints
escalating as necessary to ensure timely resolution.
- Ensure set TAT in response to customer queries by phone,
email, or by letters is strictly adhered to.
- Ensure customer data is up to date.
- Ensure branch NPS scores are maintained as per the set
standards.
- Co-ordinate branch initiatives aimed at gathering feedback
from customers on service standards and advise leadership for improvements.
- Provide leadership around customer experience at the branch.
- Monitor the counter service to ensure customers are served
within acceptable waiting time.
Capacity Building &
People Management; Time split 10%
- Build and develop a high-performing and motivated staff team
in the branch by creating a conducive work environment, teamwork, regular
duty rotations, and effective succession opportunities to ensure maximum
productivity.
- Help in resource planning, setting performance objectives and
measures of success for direct reports, and providing regular feedback on
performance.
- Provide leadership by constantly offering training and
guidance on the colleague’s expectations. Adequate coaching and mentoring
of branch staff.
- Effectively manage, mobilize, and coordinate branch resources
(Staff, equipment, safe environment, etc.) to achieve the common goals.
- Ensure the assigned e-learning and internal training
activities for self and direct reports are undertaken within set timelines.
- Determine and manage Training Needs Analysis and Succession
plans for direct reports and ensure they do the same for all their staff.
- Manage performance/disciplinary issues/grievances for branch
staff.
- Management of leave/sickness
Role/person specification
Preferred Qualification
- University degree in a relevant discipline, postgraduate
qualifications will be an added advantage.
Preferred Experience.
- At least 5 years of Banking / Financial Services experience
out of which at least 3 years in branch management with a good track
record of performance.
- Prior experience in the banking industry; including
experience in supervisory or managerial positions.
Knowledge and Skills
- Strong leadership, managerial, and interpersonal skills
necessary to effectively lead and motivate teams, collaborate with
stakeholders, and drive change within the branch.
- Strong leadership and Managerial Skills.
- Demonstrate effective communication skills, problem-solving
abilities, and the capacity to motivate and develop staff.
- A solid understanding of financial products and services
offered by the bank.
- knowledgeable about lending procedures, investment options,
regulatory compliance, risk management, and customer relationship
management.
- A solid track record of achieving sales targets, & the
ability to drive sales and deliver excellent sales targets set by the bank.
- A good understanding of banking regulations, compliance
requirements, and risk management practices to ensure that the branch
operates within legal and ethical boundaries.
- Up-to-date knowledge of competitor and market activity in the
local area
- Detailed working knowledge of operational and credit risk
policies and procedures for both Retail and Business Banking segments.
Education
- National Certificate: Accounting (Required)
How To Apply
