Technical Sales Representative
About the Job
To
support the organization, and realize its strategic intent on customer Service
through effectively signing up new customers as well as servicing the signed-up
ones with the LPG cylinders filled with gas.
The
role will also entail supporting customer service by understanding issues
raised by customers as well as answering any complaints raised by the customers.
To
offer technological support on the right use and maintenance of the smart
meters during and after installation.
Duties &
Responsibilities
Responsible for signing up /enrolling new customers to use LPG gas and accessories offered by the c
ompany in their houses, preferably in the kitchen area
Verify
customer identification by checking original documents. Call back on the
telephone line to confirm the phone number.
Satisfactorily
take the customer through the contract ahead of installation.
Request
the customer to rearrange the house in readiness for the cooking solution
considering ventilation.
Ensure
the customer/user is present at the time of installation.
Perform
the task of signing up customer, installation, battery change, and cylinder
change as well as any other task as may be assigned by the team leader from
time to time.
Responsible
for giving honest feedback to operations on any consumer complaints.
Responsible
for the safekeeping of the support resources provided by the company to ensure
smooth operations in the field (Phones, PPEs, and Merchandise)
Responsible
for effectively communicating to the customers any information that will make
the experience of the customer good.
Responsible
for managing the delivery process as stipulated by the organization and use of
the required technology.
Responsible
for managing route adherence to support operations optimization by guiding the
logistics on the locations for the new customers.
In
charge of the volume per sales area and increasing consumption of the customers
assigned/ allocated to them
In
charge of customer service by communicating correctly any messages intended to
our customers.
Resolving
customer’s delivery concerns and escalating all matters to the responsible
persons
Plays
a role in giving vital information to the organization about the competitor’s
activities.
Manages
and maintains all the customers’ accounts in each area.
Responsible
for taking care of the LPG gas Cylinders and the accessories on the vehicle
(TUKs, motorbikes, Canters, etc.).
Responsible
for prompt Replenishment of cylinders that are near depletion LPG and
exchanging of used batteries with charged batteries at the customer’s premises
– Efficient and timely delivery of orders including new placements.
Personal Attributes
Integrity,
Honesty, and Commitment to Company goals
Individual
initiative and good communication skills on the telephone and in person
Friendly
and helpful interpersonal style
Ability
to stay calm when customers are stressed or upset.
Attention
to detail.
Fluent
in English and Kiswahili
How To Apply
