GA Insurance Limited
Job Title: IT Operations Manager
Reports To: GM Technology
Department: Technology Department
Job Summary: Under general direction, manages team members within
the Technology department.
This position is responsible
for overseeing and managing GA systems and IT operational activities.
The IT Operations Manager will
oversee the strategic planning, procurement, implementation, security,
protocols, and management of Information Technology solutions in use by GA and
the IT operational activities associated with them.
Duties and Responsibilities:
Include but are not limited to
the following:
Oversee the daily operations of the IT Operations
department to ensure the functionality, availability, and security of GA IT
systems, data, backups, and communications; troubleshoot and remediate issues
that arise.
Partner with GA’ Information Security team to
implement and operationalize security Controls.
Develop and manage annual IT budgets and procure IT
equipment and professional services in accordance with GA’s Procurement and
Contracting Policy.
Manage IT vendors, contracts and service level
agreements and perform vendor risk assessments
Identify and manage operational risks.
Manage information technology projects.
Coordinate internal and external resources,
timetables, budgets, and the reporting to project stakeholders.
Develop department policies, process and procedures
documentation and provide internal training to department and impacted end
users.
Ensure compliance of department and organizational
polices.
Certify business continuity and disaster recovery
efforts of GA IT Systems
Participate in internal and external audits; oversee
and coordinate responses to audit requests.
Manage department team members, including
performance and training assessments.
Assist in the development of IT staffing plan and
professional growth.
Align IT infrastructure with current and future
business requirements and strategic goals.
Evaluate and assess strategic solutions that
leverage new and emerging technologies that drive process automation and
improve organization effectiveness and efficiencies.
Manage IT department services and prepare management
reports of department activities, tasks, and operational metrics.
Maintain professional and technical knowledge
through continued education, networking, and participation in professional
industry groups.
Technical Experience
Expensive experience in IT service management.
Strong understanding of Helpdesk and Customer Relations
Support systems.
Microsoft 365 Platform, including Azure, Exchange,
SharePoint, OneDrive and Office.
Strong technical knowledge of network and server
operating system.
Experience with support of Windows Operating
Systems, SQL Server and Active Directory.
Proven experience in IT infrastructure planning,
development, and operations.
Enterprise Backup, Replication and Business
Continuity and Disaster recover mitigation and response.
Strong understanding of project management
principles and practices.
Data Security and Cyber Security basics.
Process Automation, Machine Learning (ML) Artificial
Intelligence basics.
Job Holder Specifications:
Education / Qualifications:
Bachelor’s degree from an accredited college or
university with a major in Information Technology, Computer Science or a
related field.
ITIL v4 certification or any other relevant IT
management related certification.
Ten (10) years of relevant professional industry
experience.
Previous IT Management, or IT Business Operations
experience.
IT Infrastructure management added advantage.
The Ideal Candidate MUST have:
Project and time management skills.
Strong problem solving, analytics and research.
Ability to handle changing priorities, deal with
ambiguity and use good judgment in stressful situations.
Ability to lead by example and demonstrate
integrity, outstanding interpersonal and leadership skills.
Excellent verbal and written communications skills.
Quick learner with the willingness to work alongside
team members to get the job done.
How to Apply
If you meet the above minimum
requirements, send your c.v. to careers@gakenya.com indicate the position
applied for on the email subject line to be received on or before 25th May
2023.
Only shortlisted candidates
will be contacted.
