Job Title Instructor – Fares and Ticketing
Location Nairobi,KE
Organization Name Kenya
Airways
Department Description
KQ Academy
Brief Description
Organize, conduct,
evaluate training and development programs to enhance organizational and
individual performance of operational personnel and commercial customers. Grade
– H10
Detailed Description
Principal Accountabilities
(KEY Performance areas): Accountability (Responsibility)
• Develop and review
training programs for basic fares and ticketing, advanced fares and ticketing,
Altea system training to address training gaps
• Conduct a Training Needs
Analysis to address training gaps.
• Develop a training
schedule to facilitate effective planning of programs.
• Liaise with relevant stakeholders to enable smooth coordination of training.
• Deliver programs within
the Commercial department training calendar to ensure staff gain the knowledge
and skills to perform their roles.
• Monitor & evaluate
implementation of training to ensure effective transfer of skills to the
workplace and identify further training needs
• Develop a training
schedule to facilitate effective planning of programs.
• Liaise with relevant
stakeholders to enable smooth coordination of training.
• Maintain up to date and
accurate training records to ensure compliance with company standards and aid
decision making.
• Prepare reports on all
trainings conducted to enable continuous evaluation of programs and facilitate
decision making.
• Follow up on course
participants to evaluate level of skills transfer & implementation of
action plans.
• Evaluate programs to be
outsourced to ensure relevance to the organization.
• Issuance of certificates
and licenses to qualified staff to ensure compliance with KQ and IATA standards
and procedures.
• Participate in the
review of operational manuals (as necessary) and monitor Standard operating
procedures to ensure compliance within operational areas.
Job Requirements
Knowledge and Experience
Qualification (Minimum)
• Bachelor’s degree
• IATA Travel and Tourism
Foundation Diploma
• IATA Travel and Tourism
Consultant Diploma
• ALTEA Central
Reservations System certificate. Additional Qualifications
• Instructional Techniques
• Instructional Design
• Training of trainers
course (TOT) Years of Experience (Minimum)
• 5years experience in a
busy airline sales and ticketing environment with 2years at supervisory role.
Other Skills
• Excellent communication,
interpersonal and presentation skills
• Leading self
• Instructional design and
delivery skills
• Motivational skills
• Proficiency in MS Office
productivity skills
Additional Details
Behavioral competencies
• Analytical thinking
• Customer Service
Orientation
• Developing Others
• Information Seeking
• Interpersonal
Understanding
• Organizational Commitment
• Self-Control
• Teamwork &
Cooperation
• Strong work ethics
• Work well under pressure
• Leadership skills
• Self Confidence
How To Apply
If you fit the profile,
then apply today. Please submit a copy your detailed Curriculum Vitae here only
by Friday, 17th February 2023. Due to the volume of applications that we
receive, only short-listed candidates will be contacted. Kenya Airways is an
equal opportunity employer.
