Administrative Assistant coordinates office operations, documentation, and administrative support, requires a Business Administration Diploma and 3+ years office administrative experience. Full-time role in Nairobi.
Job Purpose
To
provide proactive executive and administrative support to the Director,
Business and Channels, ensuring routine coordination, communication, reporting
and follow-up are handled efficiently. The role protects the Director’s time
and enables focus on revenue growth, strategic partnerships, branch expansion
and business strategy.
Key Responsibilities
Calendar
& Communications
Manage
and prioritize the Director’s calendar, meetings and appointments.
Filter
routine correspondence and draft routine emails, memos and communications.
Track
commitments, deadlines and follow-ups requiring the Director’s attention.
Handle
confidential information with discretion.
Regional
& Operational Support
Coordinate
routine communication with Regional Managers, Branch Teams and Head Office
functions.
Track
branch and regional action points and follow up on outstanding matters.
Support
branch visits, travel arrangements and executive logistics.
Escalate
matters requiring the Director’s attention promptly.
Reporting
& Data
Maintain
regional and branch performance dashboards and trackers.
Support
preparation of presentations, performance summaries and business updates.
Ensure
reports and data are accurate, timely and properly filed.
Meetings
& Events
Coordinate
meetings, workshops, retreats and departmental events.
Prepare
agendas and meeting materials and capture key decisions and action points.
Maintain
action trackers and follow up to ensure agreed actions are closed.
Key
Result Areas (KRAs)
Efficient
calendar and executive time management.
Accurate
and timely reports, dashboards and presentations.
Prompt
follow-up and closure of administrative and business actions.
Responsive
coordination with branches, regions and Head Office.
Smooth
execution of meetings, travel and events.
High
standards of confidentiality, professionalism and attention to detail.
Qualifications
& Competencies
Diploma
or bachelor’s degree in business administration, Secretarial Studies, Office
Administration or a related field.
At least
3 years’ relevant experience, preferably supporting a senior manager or
executive.
Advanced
proficiency in Microsoft Office, particularly Outlook, Word, Excel and
PowerPoint.
Strong
report preparation, data management and calendar coordination skills.
Excellent
written and verbal communication skills.
Highly
organized, proactive and able to manage competing priorities.
Strong
judgement, discretion, problem-solving and follow-through.
Ability
to work independently in a fast-paced corporate environment.
Ideal Candidate
A
proactive, highly organized and trustworthy support professional who
anticipates needs, drives follow through, protects executive time and
confidently coordinates with senior stakeholders.
