Fieldforce Team Leader leading, coaching, and developing a team of Hybrid Medical Representatives, requiring a Bachelor’s degree with proven experience in pharmaceutical or healthcare sales and experience leading sales teams, in a healthcare/pharmaceutical environment, on-site role.
About the Role
- We
are seeking a motivated and results-oriented Fieldforce Team
Leader to lead, coach, and develop a team of Hybrid Medical
Representatives across Kenya. This role is responsible for driving
fieldforce effectiveness, execution excellence, customer engagement, and
commercial performance while fostering a high-performance culture built on
accountability and continuous development.
- The
successful candidate will spend the majority of their time coaching and
supporting team members in the field, ensuring the successful execution of
sales and customer engagement strategies while contributing directly to
key business objectives.
Key
Responsibilities
Team
Leadership & Coaching
- Lead,
motivate, and develop a team of Hybrid Medical Representatives.
- Conduct
regular field accompaniment and coaching sessions to enhance capability
and performance.
- Set
clear objectives and performance expectations for team members.
- Foster
a culture of accountability, collaboration, and execution excellence.
- Support
talent development and ongoing learning initiatives.
Field
Execution
- Ensure
the effective execution of detailing, merchandising, pharmacy activations,
and promotional activities.
- Monitor
territory coverage and call effectiveness to maximize customer reach.
- Support
product launches and key commercial initiatives.
- Drive
adherence to fieldforce standards and best practices.
Commercial
Performance
- Drive
achievement of team sales targets and business objectives.
- Monitor
key performance indicators and implement action plans to address
performance gaps.
- Analyze
sales trends and identify opportunities to improve team productivity.
- Support
the delivery of regional and national commercial priorities.
Customer
Engagement
- Maintain
relationships with selected healthcare professionals and pharmacy
customers.
- Support
key customer engagements and partnership initiatives.
- Facilitate
educational events, training sessions, and activation programs within
assigned territories.
- Gather
market intelligence and customer feedback to support business decisions.
Reporting
& Compliance
- Ensure
timely, accurate, and complete reporting by all team members.
- Monitor
CRM utilization, compliance, and data quality.
- Identify
and escalate business risks and growth opportunities.
- Ensure
adherence to company policies, processes, and industry regulations.
Qualifications & Experience
Education
- Bachelor’s
Degree in Life Sciences, Pharmacy, Business, Marketing, or a related
field.
Experience
- Proven
experience within the pharmaceutical, healthcare, consumer healthcare, or
FMCG sector.
- Previous
experience leading or coaching sales and field-based teams.
- Strong
understanding of healthcare professional engagement and pharmacy
operations.
- Demonstrated
ability to drive commercial performance and team effectiveness.
Key
Competencies
- Team
Leadership and Coaching
- Sales
and Commercial Acumen
- Fieldforce
Management
- Customer
Relationship Management
- Performance
Management
- CRM
Systems and Reporting
- Communication
and Influencing Skills
- Problem
Solving and Decision Making
- Stakeholder
Management
- Results
Orientation
