Customer Care/ Call Centre Support handling inbound and outbound calls, resolving customer complaints and conducting debtor follow-ups and collection calls, requiring a diploma or degree in Customer Service, Business or Communication, 1-2 years experience in customer care, call centre or debt collection and experience as a Debtor Collector, in a logistics environment, on-site role.
Key Responsibilities
Handle
inbound and outbound customer calls.
Respond
to customer inquiries and provide accurate information.
Follow up
on pending deliveries and customer complaints.
Follow up
on COD collections and PODS.
Conduct
debtor follow-ups and collection calls.
Resolve
customer complaints professionally and promptly.
Maintain
accurate customer and call records.
Escalate
unresolved issues to the relevant departments.
Follow up
with branches, drivers and operations teams.
Meet
assigned customer service and collection targets.
Requirements
Moving
People, Goods and Opportunities Across Kenya
Must have
worked as a Debtor Collector.
Diploma/Degree
in Customer Service, Business, Communication or a related field.
1-2
years’ experience in customer care, call centre or debt collection.
Excellent
telephone communication and listening skills.
Ability
to handle difficult customers professionally.
Good
follow-up and negotiation skills.
Computer
literate with good data-entry and record-keeping skills.
Patient,
professional and solution-oriented.
Ability
to work under pressure and meet targets.
