Collection Officer managing outstanding debts to minimize credit losses and maximize recoveries, requiring a Diploma or degree with a minimum of 1 year relevant experience in debt recoveries, in a financial services environment, on-site role.
The
collections officer will be responsible for proper management of outstanding
debts thus minimizing credit losses and maximizing recoveries. from clients.
This will be for both internally disbursed loans and externally or partner
disbursed loans.
Key Responsibilities
- Ensure
targets are met in minimizing credit losses and maximizing recoveries
- Provide
timely feedback concerning customers payments behavior to management and
the business strategies
- Contacting
defaulting customers either calling or visiting them with a view of
negotiating a settlement
- Work
closely with BDOs on their bad debts portfolios
- Preparing,
analyzing and submitting regular reports in relation to overdue accounts,
recovery plans and risk exposures.
- Identifying,
assessing, and evaluating risk areas in recovery and making appropriate
recommendations.
- Implement
data clean-up procedures and corresponding changes when necessary and as
appropriate to ensure correct and up to date credit data of the MSME.
- Ensure
the recovery of outstanding loan amount and ensure that the process of
realization of securities is handled procedurally in order to avoid delay
through intermittent litigation while at the same time ensure that the
defaulting client%u2019s rights are respected in order to avoid potential
risk exposure to society through litigation or adverse publicity.
- Approve
loans within the limit and facilitate further approval by the Branch
manager for loans above the limit
- Reviewing
capacity needs, supervising and initiating training needs for the
personnel in the credit department.
- Performing
such other tasks and duties as the Company may from time to time designate
as forming part of the Employees job description
Qualifications
- A
good level of general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
- Experience
in a financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
- Minimum
of 1 year relevant experience in debt recoveries.
