We are seeking a proactive Branch Operations team member to join Victory Farms Kenya. The role focuses on ensuring smooth branch operations through effective inventory management, branch cleanliness, customer service, and sales team support.
You will
play a key role in maintaining efficient processes, ensuring the branch is well
organized, supporting customers and the sales team, and upholding high
standards of cleanliness and service.
You will
report directly to the Regional Sales Supervisor and contribute to delivering a
seamless and exceptional customer experience.
This is a
hands-on operational role for someone who is reliable, organized,
customer-focused, and committed to operational excellence.
Key Responsibilities
- Receive
Stock: Receive incoming stock deliveries, verify quantities, and ensure
accurate documentation. Collaborate with the Regional Supervisor to
conduct thorough inspections of received goods, checking for quality and
compliance with established standards.
- Calculate
Inventory Variances: Assist in managing inventory levels by conducting
regular stock counts and reconciling any discrepancies. Maintain accurate
records of stock movements and report any significant variances to the
Regional Supervisor.
- Branch
Maintenance: Ensure the cleanliness and order of the branch is maintained
at top notch. Regularly clean and arrange the branch, including rotogals,
drums, crates, displays and weighing scale to create a clean and fresh
appealing customer-friendly environment.
- Weigh
Fish for Client Orders upon request from Branch Captain accurately.
Provide efficient service to the Branch Sales Team enabling them to serve
customers in a timely manner.
- Verify
payment for the fish measured as placed order by sales team and record on
separate sheet.
- Reporting:
Prepare regular reports on inventory levels, and any other operational
issues encountered. Communicate relevant information to the Regional
Supervisor and collaborate on implementing solutions when necessary.
- Collaboration
and Communication: Foster positive working relationships with colleagues
and maintain transparent communication. Collaborate with the sales team to
ensure a seamless flow of operations in the branches.
- Adherence
to Standards: Maintain compliance with health and safety regulations and
ensure that all operational activities adhere to company policies and
procedures.
Qualifications
and Requirements
- Minimum
of a High School Diploma; a certificate in Sales, Marketing, or a related
field.
- At
least 1 year of proven experience in sales and marketing roles.
- Excellent
communication skills with a strong commitment to delivering outstanding
customer service.
- Strong
ability to build rapport and maintain long-term customer relationships.
- Strong
problem-solving abilities and keen attention to detail.
- Familiarity
with POS systems and basic inventory management tools.
- Team-oriented
with good organizational skills.
Benefit:
- Visibility
into the world’s fastest growing aquaculture company.
- Ideal
for a candidate looking to dive into a mission-oriented Organization.
- The
team is committed to the candidate’s success and will provide coaching,
mentorship,
and unique exposure to people and experiences that come from the most successful
leaders in the entrepreneurial community and the social sector.
