Summary: Premium Administration Officer at Jubilee Insurance. Focuses on premium collection, account reconciliation, policy billing, and managing financial records. Requires a business or finance-related degree and 2+ years of premium administration or insurance accounting experience.
Job
Ref. No: JLIL 420
We
currently have an exciting career opportunity for an Officer- Premium
Administration within Jubilee Life Insurance Limited. The position holder will
report to the Assistant Manager- Premium Administration and will be based at
our Head Office in Nairobi.
Role Purpose
The role holder will be responsible for the accurate, timely and efficient administration of premium collections, allocations, reconciliations and policy servicing activities.
The role ensures the integrity of premium data, supports operational excellence through process optimization and data-driven insights, maintains compliance with regulatory and internal governance requirements and delivers exceptional service to both internal and external stakeholders.
Key Responsibilities
Premium
Administration & Policy Servicing
- Process premium receipts, contributions, transfers, refunds,
reinstatements, policy amendments, and other premium-related transactions
accurately and within agreed turnaround times.
- Ensure timely and accurate allocation of premiums to the appropriate
policies and investment funds.
- Monitor premium collections and follow up on outstanding premiums,
arrears, and unpaid contributions.
- Coordinate with New Business, Customer Experience, Claims Teams and
Ordinary Life Distribution teams to ensure accurate premium schedules and
policy updates.
- Manage Direct Debit Authority (DDA) mandates, ensuring timely
submission to banks and accurate maintenance of DDA records.
- Manage Salary Deduction Advices mandates, handle the allocation of
receipted funds from the various schemes.
- Support policy servicing activities relating to premium
administration while maintaining high standards of customer satisfaction.
Financial
Reconciliation & Controls
- Perform daily reconciliation of premium collections against bank
statements, treasury records and policy administration systems.
- Investigate and resolve unmatched, unallocated or suspense premiums
within agreed timelines.
- Liaise with Finance, banks, agents, brokers and clients to resolve
payment discrepancies.
- Ensure financial transactions comply with internal controls,
accounting standards, and reconciliation procedures.
- Support month-end, quarter-end and year-end financial reconciliation
activities.
Customer
& Stakeholder Service
- Respond to customer, intermediary and internal stakeholder enquiries
within established service level agreements.
- Provide accurate information regarding premium payments, outstanding
balances, policy status and payment options.
- Build and maintain effective relationships with policyholders,
intermediaries, Finance, Underwriting, Customer Experience and other
internal stakeholders.
- Escalate complex customer issues appropriately while ensuring timely
resolution.
- Share regular reports on mandates and deduction orders launched, and
transaction success.
Operational
Excellence & Continuous Improvement
- Identify opportunities to improve premium administration processes,
turnaround times, and service delivery.
- Participate in automation initiatives and digital transformation
projects aimed at enhancing operational efficiency.
- Recommend and implement process improvements that reduce operational
risk and manual intervention.
- Maintain compliance with established operational procedures,
internal controls, and quality standards.
- Contribute to departmental initiatives that improve productivity and
customer experience.
Data
Analysis & Reporting
- Analyse premium collection trends, payment patterns, arrears,
lapses, and operational performance to identify risks and opportunities.
- Prepare accurate daily, weekly, monthly, and ad hoc operational
reports for management.
- Monitor departmental KPIs, SLAs and operational metrics, providing
insights to support decision-making.
- Ensure the accuracy, completeness, and integrity of premium
administration data.
- Identify data anomalies and recommend corrective actions.
- Support business planning, audits, regulatory reporting and
management reporting through accurate data analysis.
- Develop dashboards and performance reports that provide actionable
operational insights.
Corporate
Governance
- Ensure compliance with all applicable insurance regulations,
internal policies, operational procedures, and statutory requirements.
- Adhere to Anti-Money Laundering (AML), Data Privacy, and Know Your
Customer (KYC) requirements where applicable.
- Identify operational risks relating to premium administration and
recommend appropriate mitigation measures.
- Support internal and external audits by providing accurate
documentation and implementing agreed audit recommendations.
- Maintain confidentiality and integrity of customer and company
information.
People
& Culture
- Take on leadership roles as and when requested by management
- Cross-Functional Collaboration: Actively participate in
cross-functional project teams to drive collaboration, innovation, and
accountability across departments and the Group.
- Employee Collaboration Index: Participate in a minimum of 2 company
projects per year with an 80% success rate and engage in at least 1
Group-wide project per year.
- Skills and Competency Development Index: 100% compliance with your
training plan annually to support personal and professional growth,
ensuring alignment with career paths and future challenges.
- Cultural Alignment Index (CAI): Attain the Company’s CAI target
score by embedding Jubilee’s values (e.g., innovation, teamwork,
excellence) into project execution and team dynamics.
- Conflict Resolution: Address interpersonal or project-related
conflicts constructively, maintaining team morale and focus on shared
goals.
- Resource Advocacy: Communicate needs (e.g., tools, training,
support) to supervisors to ensure personal and team success.
Key Competencies
- Attention to Detail. Ability to work with a high degree of accuracy
and precision when processing premium transactions, performing
reconciliations and maintaining policy and financial records.
- Analytical Thinking. Strong analytical skills to interpret premium
administration data, identify trends and discrepancies, generate
meaningful insights and support informed decision-making.
- Customer Focus. Commitment to delivering exceptional service by
understanding customer and stakeholder needs, responding promptly to
enquiries, and providing accurate and timely solutions.
- Communication. Effective verbal and written communication skills to
engage with internal and external stakeholders, explain premium-related
processes, resolve queries, and foster collaborative working
relationships.
- Problem-Solving. Ability to identify operational and premium-related
issues, conduct root cause analysis, exercise sound judgment and implement
practical solutions within established policies and procedures.
- Planning and Time Management. Excellent organizational skills with
the ability to prioritize multiple tasks, manage competing deadlines and
consistently meet agreed turnaround times and service level agreements.
- Collaboration. Ability to work effectively with cross-functional
teams, build positive working relationships and contribute towards
achieving departmental and organizational objectives.
- Continuous Improvement. Proactive approach to identifying
opportunities for process enhancement, supporting automation initiatives
and driving operational efficiencies.
- Accountability. Demonstrates ownership of assigned responsibilities,
delivers quality outputs, adheres to internal controls and upholds high
standards of integrity and professionalism.
- Adaptability. Ability to adjust to changing business priorities,
regulatory requirements, new technologies and evolving operational
processes while maintaining performance and service quality.
Functional Skills
- Knowledge of actuarial modelling tools (e.g., Prophet or equivalent)
-Advantage
- Advanced Microsoft Excel skills (including modelling, data analysis,
and automation)
- Strong data analysis and statistical interpretation capability
- Knowledge of life insurance pricing methodologies and product
structures
- Familiarity with IFRS 17 reporting frameworks and financial
reporting concepts
- Risk assessment, sensitivity analysis, and scenario modelling skills
- Basic understanding of reinsurance structures and analysis
- Knowledge of regulatory and solvency requirements within the
insurance industry
- Exposure to data analytics tools/programming (e.g., R, Python, SQL)
is an added advantage
Academic Background &
Relevant Qualifications
- Bachelor’s degree in Insurance, Finance, Business or any other
related course
- Diploma in Insurance, LOMA, CII, IIK or equivalent professional
qualification will be an added advantage.
- Minimum 1-2 years’ experience in a similar role.
- Demonstrated experience in premium processing, premium allocation,
policy servicing and financial reconciliations.
- Proven experience in analysing operational data, preparing
management reports and monitoring key performance indicators (KPIs).
- Experience in managing customer and intermediary enquiries while
consistently meeting established service level agreements (SLAs).
- Experience participating in process improvement, automation, or
digital transformation initiatives will be an added advantage.
How to Apply
If
you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job
Reference Number and Position by 19th August 2026.
Only shortlisted candidates
will be contacted.
