IRES is hiring Customer Success Executives to manage client accounts, support financial products, monitor account performance, and strengthen client relationships. Applicants should have a Diploma or Degree in Finance, Accounting plus relevant experience.
Role Summary
They
are seeking dynamic and results-driven Customer Success Executives to join
their high-performing team. This role is central to their growth strategy,
focusing on consultative selling of our portfolio to a diverse client base. You
will be responsible for understanding complex client challenges and aligning
them with our solutions.
Key Responsibilities
1.
Consultative Selling & Client Engagement:
- Identify/prospect, qualify, and develop new business opportunities
within assigned public and private sector territories.
- Conduct in-depth needs analysis with clients to understand their
strategic objectives and challenges.
- Design and propose tailored solutions from our portfolio that
address specific client pain points and deliver measurable value.
2.
Relationship Management & Stakeholder Engagement:
- Key Account Management: Build and nurture long-term
relationships with decision-makers (C-level executives, procurement
officers, project managers) in the public, private, and not-for-profit
sectors.
- Public Sector Engagement: Navigate government
procurement processes, tender submissions, and compliance requirements for
public sector contracts.
- Private Sector Engagement: Master corporate
procurement ecosystems including RFP processes, vendor qualification
requirements, and multi-tier approval chains
3.
Solution Portfolio Expertise:
- Develop a deep understanding of our entire product suite.
- Articulate the technical and business value of our solutions
effectively.
4.
Sales Process & Technology Utilization:
- Utilize CRM (e.g., Salesforce, HubSpot) proficiently to manage
pipeline, track interactions, and forecast accurately.
- Collaborate with digital sales assistants to run campaigns to
generate leads, access relevant content, and personalize client
communications at scale.
- Manage the full sales cycle from prospecting to negotiation and
closure.
5.
Market Intelligence & Competitive Analysis:
- Industry Trends: Stay updated on regulatory changes, funding
opportunities, and emerging trends within the assigned sector.
- Competitor Benchmarking: Analyze competitor
offerings and adjust sales strategies to maintain a competitive edge.
Qualifications &
Experience:
- Bachelor’s degree in Economics, Statistics, Finance, Accounting, or
a related field.
- A minimum of 2 years of proven experience in consultative/B2B sales,
preferably selling solutions (not just products) to public, private
sector, and not-for-profit clients.
- Sales Certifications will be an added advantage.
- Demonstrable experience or strong understanding of data analytics
principles and their business application.
- High proficiency in using CRM software.
- Exceptional communication, presentation, and negotiation skills.
How to Apply
Your
application should be sent to hr@indepthresearch.org
on or before CoB Monday, 24th August 2026.
Quote the JOB TITLE on
the subject of your email.
