Job Title: Product Associate – Operations
Date Posted: 07/07/2026
Job Type: Full Time
Employer: Zamara
Industry: Insurance
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 12/07/2026
Looking for an insurance job in Kenya? Zamara is hiring a Product Associate – Operations skilled in operations management, product administration, process optimization, and service delivery.
About the Role
- Achieving Zamara’s ambitious strategic priorities will be complex
and challenging. Its continued success will be dependent on building
and retaining a world-class team.
- The Product Associate – Operations is responsible for improving how
Zamara Retail operates by identifying inefficiencies in time use,
consistency, and visibility, and addressing them through process design,
data analysis, and technology enablement. The role focuses on improving
workflows, strengthening operational insight, and enabling teams to work
more effectively to support a faster, more consistent, and scalable
operating model.
Key Responsibilities
In
more detail, the areas of responsibility include
Process
Design & Improvement
- Conduct structured end-to-end reviews of retail customer journeys to
surface inefficiencies, identify root causes, and translate findings into
a prioritised improvement plan
- Design, document, and implement SOPs for critical retail processes,
ensuring they are clear, practical, and consistently applied, and reviewed
regularly
- Identify automation and technology enablement opportunities across
the retail team; scope requirements and work with IT to deliver solutions
that reduce manual effort and operational risk
- Lead the adoption of new tools and systems within the retail team,
managing change communications, training, and uptake measurement
- Serve as the retail team’s liaison with IT, Operations, Governance
Risk & Compliance (GRC), and Analytics to sequence and deliver the
operational improvement agenda
Data, Analytics &
Reporting
- Build and maintain dashboards and performance reports that give
leadership accurate, timely visibility into team productivity, client
service delivery, pipeline health, and commercial performance
- Develop and maintain the retail team’s data architecture, working
with IT and Analytics to ensure data is well-structured, reliable, and
accessible for decision-making
- Prepare product-client analytics that support strategic and
commercial decisions across the retail business
- Drive data quality and integrity across retail systems including the
CRM and client management platforms, establishing standards that make
reporting reliable
- Translate analytical findings into clear, actionable recommendations
– presenting insights in a way that drives decisions, not just informs
them
Operational Management
- Own the retail team’s operational reporting framework, trackers,
KPIs, and project logs, keeping them current and always fit for purpose
- Identify and resolve operational issues systematically, ensuring
closure in line with division standards and timelines
- Coordinate with functional teams across the organisation to ensure
retail operational priorities are delivered on schedule and to the
required standard
- Support the retail leadership team with structured project
coordination and special strategic assignments
Key Skills &
Qualifications
The following experience is
preferred:
- Bachelor’s degree in a business-related field, Data Science,
Statistics, or a related quantitative discipline is equally considered
- Minimum of 3-5 years’ experience in business operations, process
improvement, data analytics, or a related field
- Demonstrated experience in SOP development, process mapping, and
workflow design
- Proficiency in data and productivity tools – Excel, Power BI, or
equivalent; exposure to SQL, Python, or data science tools is an advantage
- Track record of translating data and analysis into business
recommendations that drive operational decisions
- Experience working across cross-functional teams to deliver
operational outcomes
- Exposure to CRM systems and an understanding of how data quality
underpins business performance
- Business Acumen
The
following personal qualities are preferred:
- Analytical thinking
- Precision
- Problem Solving
- Assertive
- Proactive and self-directed
- Strategic Execution
- Social and interpersonal skills
How to Apply
