Job Title: Head, Ecosystems Development
Date Posted: 02/07/2026
Job Type: Full Time
Employer: NCBA Group
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 12/07/2026
Looking for an IT job in Kenya? NCBA Group is recruiting a Head of Ecosystems Development to lead digital platform integration and tech partnerships.
Based in Nairobi, the role requires extensive experience in tech business development and digital ecosystem management.
Job Purpose Statement
- Loop is the flagship product that anchors the LOOP DFS strategy.
Loop is anchored on platform strategy that could scale throughout Africa
and be a mobile-based payment and financial services platform connecting
consumers and merchants.
- The platform offers a variety of services, such as mobile money
transfers, bill payments, P2P lending, and digital wallets for merchants
to receive payments.
- The platform leverages the growing use of mobile phones and the
increasing demand for financial services in Africa to attract and retain
customers. To further scale the platform, LOOP DFS will partner with
established financial institutions, mobile network operators, and other
relevant companies to offer a comprehensive suite of financial services.
- Additionally, the platform will use data analytics to better
understand customer needs and tailor its offerings to meet those needs. By
building a strong network of consumers and merchants, the platform will
also provide valuable insights into spending patterns and purchasing
behavior, allowing merchants to make informed decisions about their
businesses.
- The Head of Ecosystem Development is a senior position within LOOP
DFS that is responsible for ensuring that market opportunities are matched
with LOOP DFS strategy and strategic directions.
- The Head of Ecosystem Development will source opportunities in the
market with the assigned ecosystem that will allow LOOP DFS to deploy its
Embedded Financial structure strategy or Market place strategy depending
on the business model.
- H/She will be responsible for managing and expanding our network of
partners, producers, processors, financial institutions, and other
relevant stakeholders to ensure the success and growth of our platform.
- The role holder is responsible for the commercial design,
implementation, monetisation and overall ownership of the commercial
strategy of the assigned Ecosystem. They will use platform design
strategies and business modelling techniques to unpack ecosystems identify
investment grade opportunities, develop businesses cases, seek approval
and buy in for the business cases, and rally cross functional teams to
deliver on the vision of the ecosystem, which should lead to the
deployment of Embedded financial infrastructure within a partner’s
ecosystem or the development of marketplaces that will bring consumers,
producers in a value exchange arrangement.
- The role holder will be responsible for customer acquisition and
growth management, revenue generation, positive gross margins and positive
operating profits within their assigned ecosystem.
- The role holder will ensure there is adherence with all internal
procedures and regulatory requirements in the day-to-day management of the
ecosystem.
- Actively coach all assigned team members and other key stakeholders
in aid of their achievement of performance and career progression.
Responsibilities
Strategy
& Financial 30%
- Revenue growth: The primary financial objective for the the Head of
Ecosystem Development is to drive revenue growth for the Ecosystem. This
involves developing a comprehensive commercial strategy that targets new
markets, identifies new customer segments, and drives sales and marketing
initiatives to meet revenue targets.
- Gross margin growth: In addition to revenue growth, the Head of
Ecosystem Development must also focus on profitability within the
Ecosystem. This involves managing costs, optimizing pricing strategies,
and driving operational efficiency to ensure that the company is operating
in a financially sustainable manner.
- Customer lifetime value: The Head of Ecosystem Development must
focus on maximizing customer lifetime value by building strong customer
relationships, reducing churn, and increasing expansion customers. This
involves developing and executing customer retention.
- Return on investment: The Head of Ecosystem Development must ensure
that the company is getting a return on its commercial investments within
the Ecosystem. This involves tracking and measuring the effectiveness of
sales and marketing initiatives, partnerships, and other commercial
programs to ensure that they are delivering the desired results.
- Market share: The Head of Ecosystem Development must focus on
increasing the company’s market share within the Ecosystem by identifying
and pursuing growth opportunities in new and existing markets. This
involves developing and executing market entry and expansion strategies
and ensuring that the company is competitive in the marketplace.
- Drive partner acquisition: The Head of Ecosystem Development in the
assigned ecosystem focus on Partner acquisition with the intention of
adoption of Embedded financial infrastructure products or the development
of a market place that will bring partners, consumers and producers into
nto to a value exchange arrangement.
Internal
business processes 30%
- Sales and marketing process optimization: The Head of Ecosystem
Development must focus on optimizing the company’s sales and marketing
processes to ensure that the company is able to effectively target and
acquire new customers. This involves streamlining processes, identifying
and removing bottlenecks, and continuously improving the effectiveness of
the company’s sales and marketing efforts.
- Risk management: The Head of Ecosystem Development must focus on
managing risk to ensure that the company is able to identify and mitigate
potential risks and avoid negative impacts on its customers and the
broader business. This involves developing and implementing risk
management policies and procedures, monitoring compliance with regulatory
requirements, and identifying and mitigating potential risks.
- Cross-functional collaboration: The Head of Ecosystem Development
must focus on fostering cross-functional collaboration across the
organization to ensure that the company is able to effectively execute its
commercial strategy. This involves working closely with other departments,
including product, engineering, and customer support, to ensure that
everyone is aligned around the company’s commercial objectives and working
together to deliver value to customers.
- Performance tracking and measurement: The Head of Ecosystem
Development must focus on tracking and measuring performance to ensure
that the company is achieving its commercial objectives and making
progress toward its financial and growth targets. This involves setting
performance metrics and tracking progress against these metrics,
identifying areas for improvement, and making adjustments to the company’s
commercial strategy as needed.
Customer
20%
- Customer acquisition: One of the primary customer objectives for The
Head of Ecosystem to drive customer acquisition. This involves identifying
and pursuing new customer segments, developing effective sales and
marketing strategies to reach these customers, and ensuring that the
company is meeting their needs and delivering value.
- Customer retention: In addition to customer acquisition, The Head of
Ecosystem must focus on customer retention. This involves developing and
executing customer retention programs and ensuring that the company is
delivering an exceptional customer experience that keeps customers coming
back.
- Customer satisfaction: The Head of Ecosystem must ensure that the
company is delivering a high level of customer satisfaction by monitoring
customer feedback and taking action to address customer concerns and
issues. This involves building strong relationships with customers,
providing excellent customer service, and ensuring that the company is
meeting its commitments and delivering on its promises.
- Customer lifetime value: The Head of Ecosystem must focus on
maximizing customer lifetime value by building strong customer
relationships, reducing churn, and increasing cross-sell and upsell
opportunities. This involves developing and executing customer retention
and loyalty programs and ensuring that the customer experience is
exceptional.
- Customer feedback and insights: The Head of Ecosystem must also
focus on gathering customer feedback and insights to inform the company’s
product and service offerings. This involves conducting customer surveys,
analyzing customer data, and using customer insights to drive product
innovation and improve the customer experience.
Learning and growth 20%
- Continuous learning: The Head of Ecosystem must prioritize
continuous learning and development for themselves and their team. This
involves staying up to date with the latest industry trends, attending
conferences and events, and seeking out new knowledge and best practices
to inform the company’s commercial strategy.
- Talent development: The Head of Ecosystem Development must also
focus on developing and growing their team to ensure that they have the
skills and expertise needed to execute the company’s commercial strategy.
This involves providing training and development opportunities, mentoring
and coaching team members, and fostering a culture of continuous learning
and growth.
- Innovation: The Head of Ecosystem Development must prioritize
innovation and encourage their team to think creatively and identify new
ways to drive growth and profitability. This involves staying up to date
with emerging technologies and market trends, identifying new
opportunities for growth, and fostering a culture of experimentation and
innovation.
- Strategic partnerships: The Head of Ecosystem Development must focus
on identifying and building strategic partnerships that can help the
company achieve its commercial objectives. This involves developing strong
relationships with partners, identifying opportunities for collaboration
and co-creation, and leveraging partner capabilities to drive growth and
innovation.
- Data-driven decision-making: The Head of Ecosystem Development must
prioritize data-driven decision-making to inform the company’s commercial
strategy. This involves analyzing customer and market data, tracking
performance metrics, and using insights to make informed decisions and
drive continuous improvement.
Desired
personal attribute:
- Relentless in your pursuit of growth and want to disrupt the FinTech
industry
Ideal Job Specifications
Academic:
- A Bachelor’s degree in Computer Science or Business or related
fields.
- MBA or a Master’s degree in a business field is desirable.
Work
Experience:
- At least ten years’ work experience, five of which should have been
in management position in a Technology or Fintech. Should have
participated in strategy development and implementation, and having led
large successful business development projects and/or initiatives.
How to Apply
