Beachfront Vipingo is hiring a Front Office Supervisor to oversee front office operations, and supervise reception staff. The role is based in Mombasa and experience in team supervision is required.
Job Purpose
- To supervise the day-to-day operations of the Front Office by
ensuring efficient guest check-in and check-out processes, delivering
exceptional customer service, coordinating front desk activities, and
maintaining high service standards to enhance guest satisfaction and
operational efficiency.
Key Responsibilities
- Supervise the daily operations of the Front Office and ensure
efficient service delivery.
- Coordinate guest check-in, check-out, reservations and room
allocations.
- Ensure guests receive prompt, courteous and professional service at
all times.
- Handle guest enquiries, complaints and special requests, and ensure
timely resolution.
- Supervise Front Office staff and provide guidance, coaching and
performance feedback.
- Monitor room availability and coordinate with Housekeeping to ensure
timely room readiness.
- Verify guest accounts, billing accuracy and payment transactions.
- Prepare daily occupancy, arrivals, departures and revenue reports.
- Ensure compliance with front office procedures, cash handling
policies and service standards.
- Coordinate VIP arrivals and ensure personalized guest experiences.
- Promote the Company’s products and services to maximize revenue
opportunities.
- Ensure proper use of the Property Management System (PMS) and
maintain accurate guest records.
- Coordinate with other departments to ensure seamless guest
experiences.
- Maintain cleanliness, organization and professionalism within the
Front Office.
- Perform any other duties as may be assigned by the Front Office
Manager.
Qualifications
- Bachelor’s Degree in Hospitality Management, Hotel Management,
Tourism Management, or a related field from a recognized institution.
- Minimum of three (3) years’ relevant experience in Front Office
operations, preferably in the hospitality industry, with at least one (1)
year in a supervisory role.
- Experience using Property Management Systems (PMS).
- Proficiency in Microsoft Office applications and hospitality
management systems.
How to Apply
Interested
candidates should submit:
- Application Letter
- Detailed Curriculum Vitae
- Copies of Academic and Professional Certificates
Applications
should be sent via email to: hr@beachfrontvipingo.com
Clearly indicate the
position applied for in the email subject line.
