Beachfront Vipingo is hiring a Front Office Manager to oversee front office operations and promote exceptional guest relations. The role is based in Mombasa, and experience in hospitality operations is required.
Job Purpose
- To provide strategic leadership and management of all front office
operations by ensuring seamless guest arrivals, stays, and departures,
delivering exceptional customer service, maximizing room revenue, and
maintaining efficient reception, reservations, and guest relations
services in line with Beachfront Vipingo’s service standards.
Key Responsibilities
- Plan, coordinate, and oversee all front office operations to ensure
efficient reception, check-in, check-out, and guest service processes.
- Manage room reservations and inventory to maximize occupancy,
revenue, and operational efficiency.
- Promote exceptional guest relations by ensuring prompt response to
guest enquiries, requests, feedback, and complaints.
- Coordinate the arrival, stay, and departure of VIP guests to ensure
personalized and memorable guest experiences.
- Oversee cash handling, billing, and front office financial
transactions to ensure accuracy and accountability.
- Supervise night audit activities to ensure accurate financial
reconciliation, reporting, and system integrity.
- Resolve guest complaints and service issues promptly while
implementing effective service recovery measures.
- Monitor room occupancy, room rates, and revenue performance, and
implement strategies to optimize revenue generation.
- Prepare staff schedules and allocate duties to ensure adequate
staffing levels and efficient front office operations.
- Coordinate the training, coaching, and performance management of
front office staff to enhance service quality and operational excellence.
- Perform any other duties as may be assigned by the General Manager
from time to time.
Qualifications
- Diploma in Front Office Management, Hospitality Management, Tourism
Management, or a related field from a recognized institution. A Bachelor’s
Degree in Hospitality Management, Tourism Management, Business
Administration, or a related field will be an added advantage.
- Minimum of Seven (7) years’ relevant experience in front office
operations preferably in the hospitality industry.
- Strong knowledge of front office operations, reservations
management, guest relations, revenue optimization, customer service,
leadership, communication, conflict resolution, problem-solving, and
proficiency in Property Management Systems (PMS), Point-of-Sale (POS)
systems, and Microsoft Office applications.
How to Apply
Interested
candidates should submit:
- Application Letter
- Detailed Curriculum Vitae
- Copies of Academic and Professional Certificates
Applications
should be sent via email to: hr@beachfrontvipingo.com
Clearly indicate the
position applied for in the email subject line.
