MSF is recruiting a Deployment Officer – SDE Program position. Proficiency in supply chain workflows, project deployment, and change management is required.
Mission :
- The Deployment Officer is responsible for ensuring the effective
execution, training and reporting on the SDE solution’s deployment in all
designated missions. He/she will ensure readiness checks are validated,
conduct deployment with the end users et post deployment follow up, ensure
stakeholder engagement, and effective user training. They will collect
feedback from the users, monitor performance, and continuously improve
deployment processes based on field experience and feedback.
- The Deployment Officer, based in Nairobi, will conduct deployments
in MSF missions and projects both in-person and remotely. The role
requires frequent travel to field locations (up to 75% of the time). In
addition to deployment coordination, the Deployment Officer plays a key
role in enabling user adoption through user training and change
management, acting as a bridge between the field and the SDE product team
to ensure that user feedback is collected, and escalated for incorporation
into the product as solutions adapted to mission realities. This role also
demands strong political acumen to navigate the diverse cultures,
organizational dynamics, and power structures across multiple OCs.
- The Deployment Officer will also be involved in the facilitation of
(TOT) workshops for end users in collaboration with multiple team members
- This position will
be hierarchically and functionally accountable to
the SDE Deployment Manager.
Tasks & Responsibilities
Deployment
Execution & Technical Readiness
- Send out, follow up on, and consolidate pre-deployment readiness
checklists for target field missions and projects.
- Physically or remotely inspect site readiness based on specific
location requirements (e.g., Pharmacies & Warehouses)
- Coordinate with field focal points to secure resource availability
for upcoming deployment cycles
- Execute on-site deployment activities, including user onboarding,
Go-Live support, and immediate troubleshooting
Field
Readiness & Stakeholder Engagement
- Ensure missions are fully deployment-ready by bridging coordination
between field leadership, IT, and supply teams
- Facilitate local change management initiatives to actively drive
stakeholder engagement and user buy-in
- Support capacity transfer to field teams to enable autonomous
post-deployment troubleshooting, progressively reducing central support
reliance
Training
Workshops & Capacity building
- Collaborate with training stakeholders to prepare localized training
materials and pre-workshop checklists
- Conduct high-impact in-person training and interactive webinars for
various trainee demographics
- Facilitate Training of Trainers (TOT) workshops to build autonomous,
sustainable local capacity
Go-Live,
Adoption & Deployment Material Evolution
- Monitor user adoption metrics and address deployment resistance or
localized blockers
- Track and report key deployment KPIs to the Deployment manager,
including time-to-deploy, adoption rates, error reduction, and user
satisfaction
- Capture lessons learned from field deployments and share with the
Deployment manager for updates to the central deployment kit, tools, and
user guidance
- Ensure all deployment materials remain adapted to local mission
contexts, infrastructure, and user profiles (connectivity, language,
literacy)
Qualifications
Education
- Degree in Supply Chain, Project Management, IT Systems, Pharmacy
Stock/Warehouse management or related field.
- Relevant certifications (Training of Trainers, Change Management)
are assets.
Experience
- At least 2 years of experience in project deployment, ideally within
new digital tools in complex field environments.
- Strong MSF field experience in supply chain, logistics or pharma
(minimum 1 year).
- Proven experience in conducting complex roll-outs and change
management in challenging humanitarian settings.
Languages:
- Fluent in English (written and spoken); French is essential.
- Spanish or Arabic an asset
Competencies
Technical
Competencies
- Strong understanding of supply chain workflows, particularly stock
management.
- Strong capacity building and knowledge transfer skills.
- Solid knowledge of deployment of IT solutions is an advantage.
- Familiarity with UniField, Isystock, or other MSF-relevant tools
preferred.
Behavioral/General
Competencies
- Highly Organized: Able to manage multiple locations in different
phases of deployment in parallel.
- Agile Problem Solver: Strong troubleshooting abilities with ability
to spot patterns to resolve challenges on the fly.
- Independent & Mobile: High flexibility to navigate various
travel contexts independently with minimal assistance.
- Interpersonal dynamics: Strong influencing, negotiation, and
cross-cultural communication skills tailored for matrixed,
non-hierarchical environments.
How to Apply
