Java House is hiring a Branch Supervisor to ensure compliance with health and safety, food preparation and serving, repair and maintenance. The role is based in Nairobi and requires experience in hospitality operations is required.
Key Responsibilities:
- Ensure that all restaurant policies and procedures, standards
specifications and guidelines are followed and completed on a timely
basis.
- Ensure compliance with health and safety, food preparation and
serving, repair and maintenance.
- Ensure company objectives in sales, service quality, appearance of
facility and hygiene through training of employees and creating a
positive, productive working environment through organizing and
supervising regular Branch deep cleaning.
- Adhere to cash handling and reconciliation procedures in accordance
with restaurant policies and procedures.
- Prevent, handle and resolve complaints regarding food quality and
service.
- Sample food and drink items by testing to ensure palatability and
flavor conformity through regular store audits.
- Prevent and resolve personnel problems
- Minimise guest complaints by ensuring all guests are served. This
will be done by ensuring 95% of their time is spent on floor coverage.
- Ensuring that the set SOPs of cash handling are adhered to
- Taking correct take away orders and ensuring they are correctly
dispensed
- Ensuring prompt billing is done and correct change is given
- Ensuring delivery orders are prepared and picked on time
- Suggestive selling products and introduction of new ones to guests
- Maintaining high hygiene standards at the cashier station
- Ensure cutlery is wiped, polished and well displayed at the
respective stations
- Oversea the dining area, supervises food and beverage service staff
in accordance with operating policies that he or she may help establish.
- Seeks, listens and responds to Guest feedback.
Qualifications
- Ability to communicate clearly in English.
- Ability to review P&L
- Able to handle money and operate a point-of-sale system
- Must be prepared to work under pressure.
- Must have the ability to co-ordinate skills; demonstrate good core
ethics and values.
- Must be result oriented, self-driven, articulate and pro-active.
- Must have the ability to make quick and sound decisions.
How to Apply
