Marriott is recruiting an Assistant Executive Housekeeper position. Proficiency in housekeeping operations, team supervision, and guest service is required.
- Assists in the oversight of the daily shift operations of
Housekeeping and Laundry. Works with employees to ensure property
guestrooms, public space and employee areas are clean and well maintained.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.
Qualifications &
Experience
Education
and Experience
- Diploma or Degree in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major
- 3 to 5 years experience in a Housekeeping management position,
preferably in a 5 star hotel
Key Responsibilities
Assisting
in Managing Housekeeping Operations
- Ensures guest room status is communicated to the Front Desk in a
timely and efficient manner.
- Works effectively with the Engineering department on guestroom
maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Assists in the supervision of daily Housekeeping shift operations
and ensures compliance with all housekeeping policies, standards and
procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and
uniforms.
- Supports and supervises an effective inspection program for all
guestrooms and public space.
- Communicates areas that need attention to staff and follows up to
ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
Managing
Departmental Costs
- Participates in the management of the department’s controllable
expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall
property financial goals and objectives and manages to achieve or exceed
budgeted goals.
- Comprehends budgets, operating statements and payroll progress
reports as needed to assist in the financial management of department.
Ensuring
Exceptional Customer Service
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Conducting
Human Resources Activities
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational
needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the
Peer Review Process.
- Observes service behaviors of employees and provides feedback to
individuals.
- Uses all available on the job training tools to train new room
attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process,
providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team
members with the appropriate skills.
- Supports a departmental orientation program for employees to receive
the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
How to Apply
To apply, please send your
resume to mhrs.nbojw.careers@marriott.com
