We are a state-of-the-art motor vehicle workshop (garage) and also importers of a wide variety of genuine motor spare parts. We are based in industrial area, Nairobi and dedicated to providing high quality vehicle repair, maintenance services and auto spares sales.
We
are seeking energetic, self-driven, result oriented individuals, particularly
ladies to fill the below vacant positions Immediately;-
The
service advisor acts as a bridge between the customer and the company, ensuring
proper coordination of the repair works as per the customer’s requirements and
company set standards and a direct link with the customer regarding repairs
updates.
Key Responsibilities
- Welcoming customers and ascertaining their vehicles repair needs.
- Opening vehicle job cards and clearly specifying the repairs to be
undertaken.
- Giving repairs timelines to the customer and ensure strict adherence
to the same through continuous customer updates on the progress.
- Preparing repair estimates and ensuring liaison with the customers
for timely repair authority.
- Preparing invoices for the duly completed repair works and ensuring
payments are made on the same.
- Monitor the repairs work in progress through liaising with the
workshop procurement and technicians to ensure seamless repair works
within the given timelines.
- Checking on the final repair works and ensuring they have been done
to the company’s expected standards.
- Handling customer enquiries and complains promptly and
professionally to customer satisfaction.
- Maintaining up-to date customer records and vehicle repairs and
service reports.
Qualifications &
Experience
- Diploma or certificate in automotive engineering or related field.
- Proven work experience (3 years and above) as a service advisor in a
motor vehicle garage or dealership is a MUST.
- Strong customer service and communication skills with relevant
experience.
- Excellent planning, organization and report making skills.
- Technical understanding of motor vehicles.
- Attention to detail, problem solving skills and ability to work in a
team.
- High integrity, result oriented and having customer focused mindset.
- Must be computer literate and able to work with systems.
How to Apply
Interested,
qualified and experienced candidates should submit their application, CV and
attach relevant documents including a passport size photo to the email below,
clearly quoting the position applied for in the subject line to;
Email: sm@staustinsauto.co.ke
Application
Deadline: Friday 12th June,
2026.
Ladies
are strongly encouraged to apply.
Only
short-listed applicants will be contacted.
