Tasks and responsibilities
- Strategy and Programme Quality and
Delivery: Oversees the development of Member Association (MA) capabilities
in designing and implementing national
strategies, programme development, monitoring, evaluation,
accountability and learning (MEAL), and advocacy. This includes providing
guidance, training, tools, and standardized, replicable processes.
- Compliance, Risk, and
Safeguarding: Oversees support to MAs in strengthening capabilities
to implement the Federation’s safeguarding approach and manage incidents
effectively. Supervises initiatives aimed at enhancing governance, risk
management, and compliance capacities across MAs.
- Internal Operations Capability: Oversees
support to MAs in building capacity within internal operational services,
particularly in human resources, finance, and ICT, including
cybersecurity.
- People Management: Leads, manages, and
develops direct reports and departmental staff, ensuring effective
performance and professional development.
- Safeguarding: Promotes awareness and
implementation of safeguarding policies and principles aimed at
protecting programme participants, families, communities, staff,
and partners from all forms of harm, including abuse, exploitation,
harassment, violence, and discrimination. Ensures the immediate reporting
of any safeguarding concerns, allegations, or incidents in accordance
with established procedures. Acts as a role model by upholding
and demonstrating values-based conduct within the
organization.
Responsibilities
to uphold safeguarding standards and promote
a safe environment
As someone working for or on behalf of SOS Children’s
Villages, you are responsible for helping to create
and maintain a safe and protective environment for staff, as well as
for the children, young people, and adult programme participants
supported and cared for by SOS Children’s Villages. You are expected to:
- Commit to the Code of Conduct and reflect on the
safeguarding implications of your work on an ongoing basis.
- Actively participate in team
discussions to identify risks and share and apply preventative
and mitigation measures and strategies.
- Integrate safeguarding principles into your
daily decisions and tasks.
- Report any safeguarding concerns promptly and in
line with procedures.
- Promote values-based
culture, accountability and zero tolerance of harm.
Requirements
- A minimum of 15 years progressive and relevant
experience in provision of global support services to a large number
of diverse national organisations /
members
- At least 5 years
senior level experience in an INGO or equivalent
global organisation
- Willingness to travel 30%
- Excellent English language skills, desired:
French, Spanish & Arabic
Technical
Skills
- Strong track record of capacity
building in national organisations
- Extensive experience in the provision of shared
services
- Experience of role modelling and supporting an
effective values-led and organisational working culture
including safeguarding
- Experience of working with a highly diverse and
multicultural staff body in a relevant leadership role
- Specific expertise in one or more
areas of the support services (desired)
Other
Competencies and Soft Skills
- Authentic commitment to and role modelling of
the vision, mission and values of the SOS Children’s Villages
federation in its work for children
- Outstanding interpersonal skills, ability to
collaborate, engage and build trust amongst stakeholders, in a complex
networked global system, able to influence without direct
authority
- Strong strategic thinking
- Passion for service delivery, provision
of outstanding customer experience and strong experience in
stakeholder management
Ways of
working:
- Global collaboration and communication – Working
effectively across countries, cultures, and time zones
by maintaining clear communication, transparency, and shared
understanding within distributed teams.
- Cross-functional collaboration – Working closely
with colleagues across different functions and areas of
expertise to combine knowledge, solve problems collectively, and deliver
meaningful outcomes aligned with the organisation’s mission.
- Effective collaboration within matrix structures
– Working constructively within solid and dotted reporting lines
by maintaining open communication, aligning priorities with both
line and functional managers, and ensuring clarity on roles, responsibilities,
and expectations to support coordinated delivery across teams.
- Flexibility and adaptability – Remaining
responsive to evolving contexts and adjusting priorities, approaches, and
ways of collaboration as projects, services, or organisational demand
evolve.
- Ownership and accountability – Taking
responsibility for advancing tasks and initiatives, proactively addressing
obstacles, and ensuring that commitments, decisions, and actions are
carried through to completion, taking initiative within your scope of responsibility
rather than waiting for direction.
- Strengthening member associations and their
autonomy – Ensuring that knowledge, tools, and lessons from projects and
services are shared with member associations so they can learn from the
work carried out and progressively strengthen their capacity and independence.
- Continuous feedback and transparency –
Contributing to a culture where feedback and data are shared openly and
constructively, enabling teams and stakeholders involved to reflect,
learn, and continuously improve their work and impact.
How to
Apply
