Purpose of the Role:
- The Innovation Officer supports the implementation and
monitoring of innovation initiatives within Living Goods’
Technical Assistance (TA) model. The role serves as a key link between the
Global Support Function and the Country Program
Team, facilitating coordination and information flow to support
effective implementation of innovation activities.
- Working closely with the global innovation team and country program
teams, the Innovation Officer supports the testing and adaptation of
innovative approaches aimed at improving community health systems, service
delivery, and program effectiveness. The role helps ensure that
Living Goods’ third pillar innovation strategy priorities are translated
into practical solutions within country programs while providing
continuous feedback from the field to inform global learning and
strategy.
- The role contributes to identifying implementation
challenges, gathering feedback from frontline workers and stakeholders,
and supporting the development and refinement of practical, user-centered
solutions. The Innovation Officer also supports documentation, learning,
and knowledge sharing from ongoing innovation activities to inform
continuous program improvement.
- By strengthening the connection between innovation design and field
implementation, the role helps ensure that evidence, learning, and digital
tools are effectively integrated into program delivery to improve
community health outcomes across counties.
Responsibilities:
Innovation Design & Solution Development
- Support the identification and documentation of priority challenges,
inefficiencies, and opportunities for innovation within Living Goods’ TA
model, county health systems, and program operations.
- Participate in human-centered design and systems thinking
approaches to support the development and refinement of practical
solutions that respond to user needs and system realities.
- Support the planning and facilitation of design workshops, user
research activities, ideation sessions, and rapid prototyping exercises in
collaboration with program teams, county counterparts, and
partners.
- Assist in translating innovation ideas into
implementable pilots by contributing to the development
of objectives, theories of change, success metrics, risk
considerations, and learning questions.
- Work closely with the Digital
Health, Innovation team and PEI teams to support the
testing and refinement of digital, data, and AI-enabled solutions that
strengthen service delivery, supervision, performance management, and data
use
Pilot
Implementation, Monitoring & Learning
- Coordinate and support day-to-day implementation
of innovation pilots, ensuring alignment with program
priorities, implementation plans, and partner engagement.
- Support monitoring of pilot activities by tracking progress against
agreed milestones, timelines, and deliverables.
- Work with Monitoring, Evaluation and Learning (MEL) teams to support
data collection, documentation, and analysis related to pilot
performance.
- Document implementation experiences, user feedback, and operational
challenges, and contribute to adaptive improvements to pilots based on
field learning.
- Support field testing of new service delivery approaches, digital
tools, operational processes, and program improvements.
Scaling
& Program Integration
- Support assessments of innovation pilots to identify
opportunities for scale, integration, or adaptation within Living Goods’
Technical Assistance model.
- Assist in integrating successful innovations into program
tools, guidelines, and training materials in collaboration with relevant
teams.
- Engage with county governments and partners to ensure
innovations are aligned with existing systems, policies, and
implementation structures.
- Facilitate cross-county learning exchanges and knowledge sharing to
support replication and adaptation of tested solutions.
Partnerships
& Knowledge Management
- Support engagement with innovation partners, research institutions,
government stakeholders, and other collaborators involved in innovation
initiatives.
- Contribute to the preparation of concept notes, reports,
presentations, and documentation related
to innovation activities.
- Support operational research, learning agendas, and documentation
efforts in collaboration with MEL and research partners.
- Assist in maintaining innovation knowledge
resources, including repositories, tools, dashboards, and learning
materials.
- Participate in internal meetings, technical working groups, and
learning platforms related to innovation and program improvement.
Cross-Cutting
& Other Duties
- Support program planning, budgeting, and adaptive management
processes by contributing insights and learning
from innovation initiatives.
- Support capacity strengthening of program and field teams on
innovation methods, experimentation, and learning approaches.
- Monitor emerging trends and best practices in community health,
digital health, and development innovation and share relevant insights
with internal teams.
- Promote responsible and ethical innovation practices, including
responsible data use, safeguarding, equity, and inclusion.
- Perform other duties as assigned by the supervisor in line with the
role and organizational priorities.
Key Deliverables
- Well-documented innovation pilots with clear
implementation plans and learning objectives.
- Regular monitoring and documentation of pilot performance, including
lessons learned and recommendations for improvement.
- Contribution to at least two innovation pilots per year, including
testing, documentation, and learning outputs.
- Knowledge of products such as learning briefs, case
studies, presentations, or tools to support internal learning and program
improvement.
- Evidence-informed recommendations that contribute to improvements in
program implementation, service delivery models, or operational
processes.
Core Competencies
- Human-centered design and systems thinking
- Innovation and project management
- Stakeholder engagement and co-creation facilitation
- Evidence generation and data-driven decision-making
- Learning, adaptation, and continuous improvement
- Strong collaboration, influence, and cross-functional teamwork
Qualifications
- Bachelor’s degree in health-related
discipline, Project Management, Design Thinking, Development
Studies, Information Systems, or related field.
- Minimum of five (5) years’ experience in program innovation, health
systems strengthening, technology for development, or adaptive program
delivery.
- Proven experience designing, implementing, and evaluating pilots or
user-centered interventions in complex, resource-constrained
settings.
- Experience working with government counterparts, digital health
platforms, donors, or research institutions is a strong advantage.
- Strong analytical, facilitation, synthesis, and documentation
skills.
- Excellent written and verbal communication skills, with the ability
to translate complex technical ideas into practical, actionable
insights.
How to Apply
