Job Purpose
- Responsible for receiving, sorting and processing complaints on
police misconduct at the Call Centre.
Key Responsibilities
An
officer at this grade will undertake the following duties and responsibilities:
- Receiving and processing complaints on police misconduct at the call
centre;
- Implementing internal case intake committee recommendations;
- Updating records at the call centre;
- Implementing systems and processes at the call centre for the
efficient management of complaints against the police;
- Collecting and collating data for internal and external reports
pertaining to the call centre;
- Providing feedback to the complainants on the status of complaints;
- Implementing risk mitigation measures; and
- Supporting the implementation of quality assurance standards in the
call centre.
Qualifications
For
appointment to this grade, an officer must have the following qualifications:
- Bachelor’s Degree in any of the following disciplines: Law,
Criminology, Psychology, Social Sciences, Public Administration, Public
Relations, Sociology or equivalent qualifications from a recognized
institution; and
- Proficiency in computer application.
How to Apply:
Interested
candidates who meet the required qualifications are invited to submit their
application ONLINE through the Authority’s website careers Portal. No Physical applications
will be accepted
Detailed
job description and specification for this position is available here: https://www.ipoa.go.ke/ipoa/careers.
All
applications to reach the Authority on or before 18th May, 2026, at 5.00
p.m.East Africa time.
Successful
applicants must meet the requirements of Chapter Six of the Constitution of
Kenya 2010 and provide the following documents: clearance certificate from
HELB, EACC, CRB, KRA and DCI. Further to this, background checks and
verification of academic certificates shall be undertaken before onboarding.
IPOA
is an equal opportunity employer and shall not discriminate on the basis of
race,
religion, colour, ethnic origin, political affiliation, or sexual orientation,
pregnancy, marital status, disability, health, or social status. Kindly note that
canvassing will lead to automatic disqualification.
IPOA
does not engage any recruitment agencies and no medical examination is required
before one attends an interview. IPOA does not charge a fee at any stage of the
recruitment process (application, shortlisting or interview).
Only shortlisted candidates will be contacted.
