The ideal candidate will provide hands-on support for a variety of end-user devices, ensuring smooth, efficient, and reliable operation of workplace technology. You will work independently on moderately complex incidents and service requests while delivering excellent customer service to internal clients.
Duties and
Responsibilities
- Provide onsite and/or remote technical support for PCs, laptops,
mobile phones, and peripheral devices.
- Support standard operating systems and commonly used business
applications.
- Resolve incidents and fulfil service requests according to
established procedures.
- Apply intermediate-level subject matter knowledge to troubleshoot
and solve problems independently.
- Exercise sound judgment when evaluating unique or non-standard
situations, providing recommendations when required.
- Deliver high-quality, client-facing communication—both verbal and
written.
- Participate in small to medium-scale projects as needed.
- Offer feedback on new or updated technical processes to help improve
efficiency.
- Perform device disposal services in accordance with company policy
and compliance requirements.
- Collaborate with cross-functional teams when advanced or escalated
support is required.
- Maintain accurate documentation of issues, activities, and
resolutions.
QUALIFICATIONS
The
job holder should have the following qualifications.
- Bachelor’s degree in IT or Computer Science
- At least 2–3 years of experience in a technical support or desktop
support environment.
THE
RIGHT PERSON FOR THE JOB
The
ideal candidate should possess the following skills and competencies.
- Strong working knowledge of desktops, laptops, mobile devices, and
assorted peripherals.
- Understanding of standard business software, productivity suites,
and operating systems.
- Strong client-facing soft skills with the ability to communicate
clearly and professionally.
- Ability to work independently and use good judgment within
established guidelines.
- Proven ability to problem-solve in moderately complex technical
situations.
- Willingness and capability to perform asset disposal services.
- Proactive approach to collaboration and continuous improvement.
- Ability to work in a dynamic, fast-paced environment.
- Strong sense of ownership and accountability in daily tasks.
WHAT
WE ARE OFFERING THE RIGHT PERSON
We
are offering the successful candidate a monthly gross salary of KES 135,000
How to Apply
Send
CV only to recruitment@careeroptionsafricagroup.com by 30th
March 2026 subject heading, as DESKTOP SUPPORT TECHNICIAN. However,
applications will be reviewed as they are received, and qualified candidates
called for an interview as soon as their CVs are received. Kindly indicate
current, last or expected salary in the CV.
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