JOB SUMMARY
The Visa
Desk Coordinator is responsible for managing end-to-end
visa application services for individual corporate travelers and group tour
clients, covering Africa, Europe, UK, USA, Asia, and other global destinations.
The role is both operational and client-facing, requiring strong attention to
detail, deep visa knowledge, and excellent relationship management with
corporate travel coordinators and group tour contacts.
Duties and Responsibilities
Corporate
Visa Advisory & Sales
- Serve as the primary visa advisor for assigned
corporate accounts & group travel applicants
- Advise corporate travel coordinators and
travellers on:
- Visa requirements
- Documentation
- Timelines and risks
- Convert visa enquiries into confirmed
applications.
- Upsell:
- Travel Insurance.
- Document support services (Company Courier
Document Collection)
- Drive consistent growth in visa volumes and
revenue per account.
Visa
Application Management (End-to-End)
- Manage visa applications for corporate &
group travellers including: UK, Schengen, USA, Canada, Middle
- East, Africa and other key destinations
- Ensure:
- Correct documentation
- Accurate forms
- Timely submissions
- Track applications and provide proactive status
updates to clients
Risk
Assessment & Client Expectation Management
- Assess visa strength before accepting
applications
- Clearly advise clients where:
- Chances are weak
- Timelines are unrealistic
- Issue written advisories and disclaimers where
required
- Escalate high-risk cases to the Travel Manager
before proceeding
Pricing
Authority & Revenue Control
- Independently price visa services in line with
approved fee structures
- Protect service margins while remaining
competitive
- Ensure:
- Fees are clearly communicated
- All billable services are invoiced
- No free work outside approved scope
Corporate
Relationship Management
- Maintain close working relationships with:
- Corporate travel coordinators/ bookers
- Group Tours Department.
- Become a trusted advisor by:
- Being accurate
- Being honest
- Not over-promising outcomes
Compliance
& Documentation Control
- Ensure all visa files are:
- Complete
- Well documented
- Audit-ready
- Maintain strict confidentiality of client
information
- Adhere to embassy, VFS, TLS, and internal SOPs
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Tourism Management,
International Relations Business or related field
- Minimum 5 years’ experience in a Travel
Management Company (TMC) or travel agency
- Proven experience handling Corporate visa
applications, Multiple destinations with complex requirements
- Prior experience as a visa consultant or senior
travel consultant is mandatory
- Strong working knowledge of UK, Schengen, USA,
Canada, Middle East visa processes, VFS, TLS, embassy booking systems
- Excellent document verification and attention to
detail
- Comfortable managing multiple applications
concurrently
HOW TO APPLY
If you
meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.
